Schulte Hospitality Group (SHG) is seeking a dynamic, service-oriented Senior Vice President of Operations, Luxury, Lifestyle & Resort Division to join our Corporate team! The Senior Vice President, Luxury & Resort Division has direct oversight and responsibility for the experience, operation, and results within their region. SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What’s in it for you? When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Has direct operational oversight of a portfolio of boutique and lifestyle hotels.
- Communicates and executes hotel brand(s) and strategy.
- Recruits and manages the training of regional corporate support team and property general managers.
- Guides and oversees the preparation of property and corporate department budgets.
- Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent.
- Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.
- Evaluates the results of overall operations regularly and systematically and reports these results to the Executive Vice President(s) of Operations and COO.
- Ensures a professional image at all times through appropriate business appearance and dress.
- Follows and promotes company policies and procedures and is able to effectively articulate and present the Company's vision and values.
- Responsible for the overall Revenue, Sales, and Operational Performance of each asset in their region.
- Promotes Company's policies and philosophies to all General Managers. Ensure proper follow up and follow thru on company deadlines and initiatives.
- Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.
- Responsible for ensuring all hotels meet the Brand Guidelines for service, quality, training, and product. All hotels must pass annual and bi-annual inspections.
- Conducts weekly calls focused on monitoring hotel performance and updating any general concerns.
- Effectively monitor Accounts Receivable performance monthly to ensure company compliance by all hotels.
- Conducts annual General Manager Performance Evaluations.
- Conducts monthly P&L Reviews with each General Manager to ensure focus on areas of opportunity and develops actions plans to improve performance.
- Review of Monthly Performance Reviews by each property.
- Participates on Weekly Revenue Calls regarding Focus Assets or those not meeting RPI goals.
- Works jointly with the Regional Revenue Manager and Regional Director of Sales in their region to ensure Sales, Marketing, and Revenue strategies are in line allowing us to achieve RPI goals.
EDUCATION AND EXPERIENCE:
- Minimum of bachelor’s degree in Hotel Administration, Business, or Marketing or equivalent.
- Minimum of 7 years in progressive regional operations leadership role.
- Independent and Luxury Resort experience required.
- Los Angeles/Southern California based preferred
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge and deep understanding of all aspects of hotel operations.
- Must be detail oriented, with strong self organization and communication skills.
- Strong analytical skills relative to impact on hotel revenues.
- Ability to communicate effectively verbally and in writing.
- Strong interpersonal skills.
- Strong financial and business acumen.
- Strong understanding of revenue management principles.
- Proficient in Microsoft Office Products, focus on Excel, Word and Outlook.
- Ability to travel extensively.
- Must have flexible work hours that may include evenings, weekends, and holidays.
Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren’t limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Daily Pay!, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!
*Schulte Hospitality Group is an Equal Opportunity Employer.
