Job Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
Responsibilities
What you'll do...
- As a Sr. Salesforce Engineering Manager with a focus on Salesforce cloud products like Sales Cloud, Service Clou and Marketing Cloud, and Salesforce Platform, you will be responsible for overseeing and driving the technical strategy and implementation of Salesforce solutions to support in various CRM objectives of our organization.
- Your role will encompass project management, system integration/ engineering/ architecture, team leadership, and ensuring adherence to engineering and Salesforce best practices and extending them across FMCC.
- A vital role in FMCC CRM space, primarily focusing on increasing the salesforce platform benefits in our organization (focusing on reusability), COE, Security, performance improvement etc.
- Ability to understand high-level sales, service and marketing strategies and requirements, translate them into system and process requirements, and manage the system implementations.
- Taken engineering solutions through full lifecycle from concept, through release and into ongoing operations.
- Identify dependencies on other systems in the overall engineering landscape to arrive at a potential solution for the problem statement.
- Experience with Salesforce integration patterns and data migration practices including various middleware platforms and APIs, also Salesforce governor limits.
- Coordinate with multiple product & engineering teams to provide thought leadership and technical solutions to solve FMCC business problems.
- Have a good handle of Apex (classes and triggers), Custom User Interface development, including Lightning pages and Web Components.
- Lead complex Agile Scrum delivery including managing agile ceremonies, allocations and outcomes along with the responsible agile roles.
- Experience in a matrixed IT organization and on and offshore development teams including 3rd party vendors.
- Experience in interacting with Senior IT and business leadership.
- Continuous improvement mindset-proven track record of developing and refining processes to meet the team goals.
Qualifications
You'll have...
- Master’s degree or Bachelor’s degree in computer science, information systems or related fields
- 10+ years experience in managing/leading CRM/Salesforce projects and teams.
- Working experience and knowledge of end-to-end Salesforce system delivery from design, development, integrations, data migrations/loads, transition into production operations.
- Salesforce certifications Platform Development, Sales Cloud and/or Service Cloud is required. Additional certifications is plus
Even better, you may have...
- Excellent oral and writing communication skills.
- Understanding of Salesforce development environment and related tools.
- Project Management methodologies, preferably Agile methodologies, and Jira tool.
- Familiar with Salesforce DevOps (Copado) and Automation tools like Copado, TOSCA Automation and other processes pertaining to Salesforce platform.
- Familiar with Salesforce integration and data migration tools and patterns like Mulesoft, APIs etc.
- Experience in Automotive industry is plus, not mandatory.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a leadership level 6.
For more information on salary and benefits, click here: https://fordcareers.co/LL6HTHD
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
