Senior Quality and Reliability Engineer - Firmware

The client is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, the client provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. The client has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

Responsibilities:

The client is seeking a Senior Quality/Reliability Engineer.

The Senior Quality/Reliability Engineer's primary duties are to utilize advanced level engineering skills to contribute to the development and qualification of power tool products. The Senior Quality/Reliability Engineer is a critical member of the New Product Development Team reporting to the Reliability / Quality Team Lead. Throughout a product's development cycle, this position requires strong cross-functional communication skills and analytical expertise to help launch new and exciting solutions that meet user needs. You will work in a fast-paced environment to innovate new products as a member of a cross-functional team.

Duties and Responsibilities:

• Lead in all aspects of Reliability and Quality goals and metrics related to Firmware.
• Support of Advanced Engineering activities to meet targeted CTQ (Critical to Quality) needs.
• Collaborate with Engineering and Marketing to define the products' specifications and lead in all aspects of reliability, quality and firmware testing.
• Lead risk assessments for firmware projects during the development cycle.
• Interact with participating domestic and international suppliers for product development.
• Track multiple projects simultaneously to ensure scheduling adherence and to the Milwaukee Tool process.
• Root cause failure analysis.
• Technical preparation of products for mass production.
• Lead development of firmware processes and metrics to ensure reliability of firmware for tools, batteries, and chargers.
• Work across multiple teams to jointly develop, document, and train firmware processes.
• Successfully lead the auditing and certification of firmware development processes with internal and external auditors.
• Drive continuous improvement of firmware development processes
  
  



Testing/Analysis

• Develop test plans and prove test methods based on new or established product designs to ensure firmware meets customer requirements.
• Ensure test strategies and test plans balance test-to-pass and test-to-fail items.
• Perform Design of Experiments (DOE) to support Engineering in their understanding of quality concerns and improvements to design.
• Lead test laboratories implementing test plans/procedures ensuring that full test completion and best practices are utilized.
• Analyze, draw conclusions, report and present product information utilizing statistical techniques such as Weibull analysis, reliability distributions, and matrices.
• Draw concise, logical, written conclusions from experiments based on data analysis.
• Ensure timely failure reporting and lead root cause analysis and effective corrective/preventative actions (FRACA).
  
  

Requirements:

Required and Desired Skills/Certifications:

• Bachelor of Science Degree in Computer Engineering, Computer Science, Electrical Engineering or similar field.
• 5+ years of experience with firmware or software quality or reliability.
• Practical experience in all phases of the software development lifecycle.
• Experience leading firmware process audits with internal and external auditors (UL for example).
• Experience with new product commercialization processes emphasizing design, manufacturing, quality, test or reliability activities.
• Previous relevant experience with experiment designs, life data analysis, and other related statistical tools and software (i.e. Minitab, Reliasoft)
• Familiarity with software configuration management tools, defect tracking tools, and peer reviews.
• Demonstrated ability to successfully pass external firmware process audits.
• Experience with DevOps, automated testing, and continuous integration/continuous deployment (CI/CD)
• Written and verbal communication skills and creative problem-solving capabilities.