Customer Success Manager

Looking for an education role outside of the mainstream sector?

We might have the role for you - keep reading!

Do you have a solid background in education and a desire to explore new horizons? Are you a go-getter with a passion for technology and education?

No Isolation is on the lookout for an AV1 Implementation Specialist to join our UK sales team. You can work remotely from anywhere but being home based in the Midlands or North of England is a definite advantage.

If you're an experienced educator who is passionate about transforming lives and curious about making an impact outside the traditional classroom, we want to hear from you!

Whether you've dabbled in alternative learning models, collaborated with local authorities, or have a heart for innovation in education, this is your opportunity to make a difference.

Do you believe in the power of technology for good? Are you ready to channel your passion into something that truly matters? We’re looking for trailblazers like you!

Join us in shaping the future of education – and yes, there’s free coffee and tea when you’re in the office ☕️🫖

Why working for us can reignite your educational career!

At No Isolation, your work has real purpose. You’ll be contributing to something bigger than yourself - helping children who are excluded from the classroom due to illness or mental health challenges stay connected to their education and social environment. This is more than just a job; it's a chance to make a tangible impact on children's lives and contribute to a mission that improves society.

Imagine a workplace where your contributions are not only valued but make a difference! You’ll be fully appreciated for your efforts, and with respect and recognition, we’re committed to boosting morale and job satisfaction. We also offer…

✅ A balanced workload so you can thrive both personally and professionally

🧠 Access to digital mental health support services, including free therapy sessions

💰 Competitive benefits, including flexible hours, an exercise allowance, and even PJ days

⭐️ Supportive evaluations to help you grow and develop in your career

📈 Growth opportunities and high-level training to help you keep advancing

So who are we???

No Isolation was founded in 2015 when we developed AV1, a telepresence robot for absent students during periods when they cannot physically attend class. AV1 connects students to their lessons, enables them to learn from their own teachers, and belong in their school community. The children and young people we support are absent due to medical and mental health needs. Our headquarters are located in Oslo, where No Isolation was founded, and our 41 employees work across Europe with offices also in Munich and London.

There are over 3,500 active AV1 robots across 18 European countries today. Positioned in the EdTech sector as a solution to the growing problem of persistent absence, AV1 is a unique technology that supports pupils with their education as well as their social needs and life beyond the classroom.

Click here how AV1 works and improves the lives of children and young people

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Introduction to AV1 – video

Moulsham High School (UK) case study – video

🌟 What will be your mission?

In this exciting role, you’ll be a mix of project manager and client champion, helping onboard and support our awesome AV1 robots, especially with local authorities, schools and multi-academy trusts. Your mission? To ensure that AV1 owners get the absolute most out of their fleet!

You’ll be in charge of managing pilots and trials, setting objectives, keeping track of resources, defining reporting needs, and spotting new ways to expand AV1's use where remote access to learning is key.

As the “go-to” guru for your clients, you’ll provide expert guidance on everything AV1—from product details to administration and implementation. Plus, you’ll have a deep understanding of the education sector and Alternative Provision (AP) to really make an impact. With your strong credibility and proven experience, you’ll not only support our clients but also help build our expertise around AV1, ensuring that our offering stays ahead of the curve.

With your experience and insights, you’ll help clients see a fantastic return on their investment and create a lasting impact. Ready to make a difference? Let’s do this ⭐️

Our ideal candidate …..

• Is a senior practitioner working with schools, or relevant equivalent
• Is ideally a qualified teacher educated to degree level
• Is an individual with a good understanding of UK education and Alternative Provision (AP) sector
• Has a strong network within the Midlands and/or Northern local authorities, MATs and schools (beneficial but not required)
• Is someone with a natural ability to build strong relationships, who is both charismatic, trustworthy, inspiring and demonstrates reliability
• Is confident in speaking and presenting
• Is a well organised, strategic, proactive problem solver with a ‘can do’ attitude
• Is located in Midlands or North of England
• Has experience in using technology to drive education forward

Don't meet all the requirements? That's totally fine! Your personality and what you stand for are also important to us. If you think you have what it takes to fit into our team and the role, we encourage you to apply. We look forward to getting to know you better 😊