Dispatcher, Columbia Icefeild

As a part of the Glacier Experience team, dispatchers are the tour orchestrators of the Columbia Icefield attractions. Dispatchers are responsible for ensuring customers’ needs are met through proper and efficient utilization of equipment and drivers. The Dispatcher is the center of communication for all lines of business at the Icefield. They must adapt and respond to changes, cancellations and unforeseen circumstances, all while monitoring personnel and equipment locations and statuses, which can make it a stressful position.

What will your compensation be?

The starting salary for this position is $19.00.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
  
  

What will you do in this job?

• Daily dispatching of tours, reacting to unforeseen changes and management of sales inventory
• Creating future Columbia Icefield dispatch, troubleshooting and resolving scheduling issues
• Communication and tour orchestration with onsite Group Sales Agents
• Communication with other attractions and third-party organizations
• Maintaining Vehicle tracking reports and communicating issues to Icefield Management
• Maintaining Visitor tracking reports and daily tour pax counts
• Adjust daily dispatch to ensure efficiency and balance across drivers and equipment
• Using Radio transmission to communicate with all Columbia Icefield business areas
• Forecasting of equipment and group business, flagging issues with Icefield Management
• Communicating with emergency personnel and 911 operators if an emergency occurs
• Other duties as assigned
  
  

What skills and experience do you need for this job?

• Organization, time management and stress handling skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Fluent and articulate in English, able to communicate and comprehend over two-way radio, required
• Administrative skills including intermediate to advanced use of Microsoft Excel, required
• Experience using RTP POS Software, an asset
• Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions
• Must be able to react quickly and efficiently, with flexibility in mind
• Ability to produce morale-boosting posts for staff in regard to activities & services
• Must be able to handle High stress situations calmly and logically
• Able to adapt and adhere to change easily
• Guest service-oriented mindset and an ability to work in a team environment
• Must enjoy working outdoors, even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Standard First-Aid or higher an asset
  
  

What will your work environment be like?

• Beautiful. You’ll be work ing in the iconic, unforgettable and inspiring location . Regardless of what your role is with us, y ou’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties. 
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required
  
  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.