Senior Manager for Customer Sales and Service (m/f/d)

At Sixt, we are embracing the future of work with flexibility and innovation. As a Team Leader for Customer Sales and Service at our Lisbon Hub, you will lead a fast-paced, dynamic team, optimizing processes and driving exceptional customer experiences. In this role, you’ll have the opportunity to make an immediate impact by fostering a culture of agility, continuous improvement, and high performance. If you thrive in a rapidly changing environment and are excited about the potential of hybrid work, join us in shaping the future of customer service at Sixt!

YOUR ROLE AT SIXT

• You lead a team of Customer Sales and Service agents, ensuring market performance by driving quality, customer satisfaction, sales, and productivity
• You optimize processes, analyze reports, conduct root-cause analyses, and implement improvement plans at both team and individual levels
• You conduct performance reviews, support your team’s development, and ensure the delivery of premium customer service standards
• You recruit and onboard top talent to strengthen your team
• You foster team engagement, employee satisfaction, and create a positive, collaborative work environment
• You represent the Lisbon Sixt Hub, embody the company culture, and promote the hybrid work model and excellent office environment

YOUR SKILLS MATTER

• You bring technical and disciplinary management experience from roles such as supervisor, team lead (m/f/d), or similar positions
• You are a native French speaker and fluent in English, with clear and articulate communication skills; additional languages are a plus
• You handle conversations confidently, even in critical situations, and know how to inspire and motivate others effectively
• You have a strong ability to analyze and optimize workflows, driving ongoing improvements within your team
• You are self-motivated, thrive in fast-paced environments, and can multitask efficiently
• You are proficient in MS Office programs, especially Outlook, Word, and Excel

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!