Inside Sales Operations

Title: Inside Sales Operations 

Location: Greater Washington, DC area 

Description  

Our firm is searching for an enthusiastic individual who is motivated, outgoing, and committed to providing excellent service to our federal clients. As part of the sales account team, this individual will prepare quotes, process orders, provide order status, and communicate with agencies and FSIs.   Responsible for the overall execution of sales transactions and support of Outside Sellers with a customer-first mentality.  

Responsibilities 

The Inside Sales Operations position supports multiple Outside Sellers across many customers to serve as the end-to-end point of contact.   

Sales Operations  

• Partner with Technical Architects and Business Development Managers (BDMs) to deliver IT solutions for client’s needs. 
• Manage the entire sales order process from Quote to Cash: 
• Understand the deal registration process for various OEMs. 
• Perform administration duties, including quote creation, purchase order management, handing returns, coordinate deliveries, and verifying sales forecasting pipeline. 
• Strategically manage pricing for best options based on stock levels and various promotions. 
• Learn basics around product/software warranty expirations and renewal options. 
• License management – review usage reports/invoices for proper processing. 
• Reporting, special projects, and tasks as requested by the BDMs. 
• Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data. 
• Participate in training; achieve certifications on an as needed basis. 

Customer Success  

• Understanding client preferences and vendor requirements. 
• Relationship Building. Relationships are the key to success- not only with our customers but within our internal organization and vendor partners.   
• Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues.  Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process. 

Project Management  

• Route incoming Professional Services or Managed Services requests. 
• Understanding of services order setup and billing needs. 

Position Requirements 

• Process/Detail Oriented/Self Motivated. 
• Ability to pivot and reprioritize tasks throughout the day based on business needs. 
• Desire to learn about IT Products & Services.  
• Advanced knowledge of Microsoft Applications (Outlook and Excel specifically). 
• Good work ethic, self-discipline, persistence, the ability to work independently or as a team. 
• Demonstrate Excellent Communication & Customer Relationship Skills. 
• Understanding of the U.S. Federal landscape. 
• Other responsibilities may be assigned from time to time as needed, based on the evolution of the company and the requirements of the department/position. 

Education 

Some college or military service preferred. Previous work experience supporting the U.S. Federal sector and with the supply chain is a strong plus.   

Work Conditions  

• Traditional business hours, however, flexibility is required during peak times and seasons
• Location – remote but preference is the DMV area