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Customer Success Consultant

Remote:

Full Remote

Contract:

Freelance

Salary:

81 - 122K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

BS in Business or Healthcare Administration, MBA preferred, 8+ years in client-facing leadership roles, Experience with value-based care and health plans, Strong critical thinking and data analysis skills.

Key responsabilities:

Lead strategic management of assigned accounts
Develop executive relationships and resolve customer issues

apree health SME https://apreehealth.com/

501 - 1000 Employees

See more apree health offers

Job description

Description

Customer Success Consultant

We’re reimagining how we deliver and pay for health care. apree health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care

We are seeking a Customer Success Consultant to join our Customer Success team focused on our most important clients. These accounts leverage both our digital and advanced primary care (APC) capabilities.

This role leads the strategy for Customer Success Plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.

Your Impact

Lead strategic management of assigned accounts, driving customer satisfaction and optimizing total cost of care outcomes.
Develop executive relationships in conjunction with executive sponsor and address and resolve customer-blocking issues in collaboration with internal partners
Proactively identify and mitigate risks for high-priority customers, aligning internal stakeholders, including executive sponsors.
Develop comprehensive renewal strategies, ensuring clear demonstration of value from digital and advanced primary care capabilities.
Work collaboratively with peers to identify and capitalize on growth opportunities through additional services and ecosystem partnerships.
Leverage understanding of the Voice of the Customer to influence product development and enhancements across Commercial, Medicare, and Medicaid markets.
Oversee key performance indicators, such as Customer Health Scores and retention metrics, to drive long-term customer success and satisfaction.

Minimum Requirements

BS in Business or Healthcare Administration, MBA preferred
Possess a minimum of 8+ years in client-facing leadership roles with direct experience in , value based care and health plans.
Experience with benefits consultants and health benefits ecosystems.
Experience with Large/Complex Customers
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent presence and communication skills at all levels of the client organization
Strong leadership, strategic thinking, and problem-solving skills
Ability to thrive in a collaborative, high-growth environment.
Passion for changing healthcare.

Compensation: $81k-$122k/annual salary