Inhouse Consultant SAP CS / Customer Service (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

• Bridge Builder: As the connection between business and IT organizations, you design complex SAP solutions with a focus on customer service and repair processes.

• Contact Person: You provide support in all matters related to customer service and repairs.

• Requirements Manager: You record technical requirements, create IT solution concepts and ensure the quality of our IT designs.

• Implementer: You implement solutions in the areas of SAP Customer Service (CS) and SAP Sales & Distribution (SD).

• Transformer: You introduce the new S/4HANA service solution and the S/4 in-house repair process.

• Integrator: You coordinate with related modules and process areas.

• Project Manager: From the IT perspective, you manage SAP customer service and repair projects; therefore you also manage external and internal consultants, such as our Center of Excellence in India.

Qualifications:

• Qualifications: Successfully completed studies in (business) informatics or comparable.

• SAP CS: Profound knowledge in the implementation, operation and support of SAP CS (Customer Service).

• Projects: Experience in working on and managing IT projects for the in-house processes of repairs.

• Processes: A good understanding of in-house repair processes.

• Desirable: Knowledge of SAP SD and software development is a plus.

• Way of working: Communication skills, a structured, conceptual and independent way of working as well as a high ability to work in a team.

• Language: Good German skills (approx. level B2) and very good English skills (approx. from level C1) for international cooperation.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.