Academic Operations Program Manager

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

As a Program Manager you will have overall end-to-end responsibility, from shaping the approach to achieve desired outcomes to delivery of complex projects for Global Campus Academics. You'll report to the Director of Academic Operations. Each project will be delivered within constraints such as scope, quality, time, and cost, which may be clearly defined or require dynamic change management to provide value.

We are a remote-friendly work environment. #LI-Remote

You'll Get To:

• Lead and motivate the team to ensure project goals align with our university goals.
• Establish relationships with all project personnel, including partners, sponsors, and executives. Be a trusted advisor for us.
• Analyze communication needs and determine communication channels, frequency, and level of detail for all audiences. Ensure quality, accuracy, and integrity of project information and that feedback is received/acted upon.
• Ensure the relevant business, operational, technical, and financial ramifications of the project are well understood and communicated. Engage appropriate SMEs, partners, and sponsors to maximize value, minimize risks, and costs, and achieve expected benefits realization and successful organizational change following established success metrics.
• Use the most appropriate project management practices to improve delivery, ensuring that team members are enabled to use the chosen approach, methods, tools, and techniques.
• Establish work plan and staffing for project activities, iterations, or phases. Assign responsibilities, and scope of authority to project personnel. Function as coach to other program managers, partners, and team members who need assistance regarding project management practices.
• Identity, scope, and schedule project deliverables, resources, milestones, and required activities and tasks. With a comprehensive approach, monitor all project activities, communicate and remedy trouble spots, examine the value, and benchmark performance to identify improvements and achieve higher capability. Evaluate and deliver project benefits and value; support organizational change.

What we're Looking For:

• Bachelor's degree from an accredited higher education institution
• 5+ years of related experience
• Professional Certification(s) desired: PMP, PMI/Agile/Scrum certifications such as PMI-ACP, CSM, A-CSM, CSPO, A-CSPO, PSM.
• Demonstrated knowledge and practical application of project management methodologies (predictive, Agile) and software (e.g., MS Project, Azure DevOps, JIRA).
• Microsoft tools: Teams, SharePoint, Office, Excel (can perform complex functions) , Visio, Power BI.
• Project Management tools: Smartsheet, Concept Draw, MS Project, JIRA, Workfront, or Azure DevOps
• Understanding of Software Development Life Cycle and Integration.
• Organizational Change Management and Value Management methods.
• ITIL, ITSM, DevOps, Enterprise Architecture, Quality Assurance.
• Analytics, Service Management, Security and Privacy, Data Governance, Compliance • Learning Management, Academic Systems, Student Administration, Finance, HR, CRM/Student Engagement • Accessibility, Design Thinking, User Experience/Client Experience, Value Management.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $68,669.00 - $109,891.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $75,879.00 - $102,659.00.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources