VP, Product Management - Patient Solutions

Job Description:

The VP, Product Management for Patient Solutions will be responsible for developing the overall product strategy and driving the growth and performance of the current patient solutions portfolio including NextGen’s patient portal and patient engagement partnerships with significant opportunity to evolve the strategy and expand capabilities both organically, through partnerships and through M&A. The VP, Product will also have broad responsibility for executing NextGen’s strategic agenda, driving growth and expansion into new areas of patient engagement, informing M&A and partnership decisions for the patient solutions portfolio, and for managing the operations and processes around building great products that deliver customer value. In addition to defining and executing a robust product vision, strategy, and roadmap across NextGen’s patient solutions portfolio, the VP Product will also be a key contributor to the company’s efforts to transform and modernize its product management function; assisting in driving methods and processes that enable a pivot from a sales-led approach to one that is product-led.

• Develop and execute product strategy, informed by the company portfolio strategy as well as customer and market input.
• Partner with Solutions, Commercial and Operations to shape and build the company's product voice, and image through external engagements. 
• Partner closely with the engineering team and partners, to execute short and long-term product vision inclusive of establishing priorities and performance KPIs, ensuring an exceptional end-to-end user experience and fostering a culture of collaboration and innovation.
• Strategically develop and implement a product strategy and roadmap aligned to market trends to maximize opportunities and achieve financial goals - P&L, Revenue, Bookings, Costs, Overhead etc.
• Work collaboratively with the CPO and other constituents to formulate and lead a strategic plan for product growth, encompassing the development of new products, buy vs build, and the enhancement of legacy offerings.
• Create market definitions and evaluate new and existing solutions within the identified market segment.
• Develop go-to-market strategies to introduce new products and/or features.
• Build business cases for market viability of Patient solutions within key market segments.
• Contribute to business strategies that sustain NextGen’s competitive advantage and expand our addressable markets. Ensure continuous product improvement in line with market needs, providing a product experience that continuously and consistently engages consumers.
• Oversee product releases to ensure effective alignment between product, support and service operations and go-to-market teams.
• Maintain a deep understanding of NextGen’s prospects, customers, competitors and partners, and their strategic direction, pain points, desired integrations, and culture, to develop a thoughtful and informed perspective of product and market positioning, including competition and differentiation.
• Develop and manage key customer impact and performance measures e.g., patient adoption, patient satisfaction, product usability etc.
• Plan and manage execution of market roadmaps, backlogs, and prioritization.
• Coordinate business and contractual arrangements with partners specific to the market.
• Ensure regulatory requirements specific to patient solutions markets are accurate and delivered within deadlines.
• Bridge product management, development, design, business, sales, and operations teams.
• Collaborate with finance, product management, and marketing on messaging, pricing strategies, and business models to achieve revenue goals. Assure that go-to-market value proposition, price to value and competitive pricing practices into all aspects of the product roadmap and strategy.
• Establish and maintain a robust product lifecycle management framework, focusing on revitalizing aged products and spearheading the creation of a comprehensive technology and offering platform.
• Assure that product P&L and other financial objectives are integrated in the product management lifecycle, including cost management, pricing optimization, revenue growth, and margin improvement.
• Works with leadership and key stakeholders to drive portfolio prioritization and rationalization efforts.• Participate in sales efforts and contract negotiations as needed. 
• Build and provide direction, context, and leadership to product management teams including Product Managers, Product Owners, and Subject Matter Experts capable of delivering high-quality products within aggressive timelines.
• Perform other duties that support the overall objective of the position.

Education Required:    

• Bachelor's degree in Computer Science, Engineering, or a related field of study from an accredited institution; an advanced degree is highly desirable.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 12+ years of increasingly responsible and relevant leadership experience in software Product Management.
• Deep Healthcare/Healthcare IT industry experience is required, preferably with Patient engagement or related workflows, as well as related regulatory and compliance requirements. Domain knowledge can include either Ambulatory or Acute Healthcare.
• Proven track record of delivering a complex, scaled platform product with experience positioning and executing a full migration to modern technology within a large-scale commercial/enterprise software development environment comprised of multiple products and multiple lines of business.   
• Experience writing business cases, and performing market analysis, developing go-to-market strategies for solutions or products, and managing backlogs for solutions across multiple markets.   
• Experience with complex solutions across generations of product. Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment.  
• Strong expertise in managing product development cycles. 
• Proven experience and ability to build and lead high-performing product teams.
• Significant general management and P&L experience. Financial savvy, aligning product strategy with company financial goals, including cost management, revenue growth, and margin improvement.
• Experience navigating complex situations and managing multiple stakeholders with diverse priorities to achieve consensus.
• Experience in a private equity-owned company preferred, especially in a growth-focused environment like that of Thoma Bravo.

Knowledge, Skills & Abilities:

• Knowledge of: Knowledge of Minimum Viable Product (MVP) concept and Agile development process; Product Lifecycle practices.
• Skill in: Demonstrated leadership skills with a rich blend of creative, and strategic talents to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity. Excellent collaborative skills, with a track record of influencing software development teams and aligning cross-functional efforts towards shared objectives. Strategic thinking capability, with a clear understanding of balancing product management processes with aggressive business timelines. Iterative / complex thinking skills. Proven management and organizational skills working in a fast-paced and high growth environment; experience scaling a company in a dynamic environment. Strong partnership and collaborative style with outstanding communication skills - written, verbal and presentation. Engaging, informative, brief, to the point.
• Ability to: Define and manage complex process, workflows, and product issues; develop compelling product vision and drive product to successful execution; lead and motivate a team of professionals in a fast-paced and ever-changing environment; drive strategy, development, and execution of product deliverables in a timely manner; work on concurrent projects with critical/urgent timelines; disseminate product concepts, updates, and deliverables; establish and maintain effective working relationships through collaboration and respect. Ability to be a fast mover, nimble and decisive with a demonstrated entrepreneurial approach to business process, balancing control with flexibility, procedure with simplicity, and willingness to innovate and change while creating an environment of rigor and discipline. Culturally conscious and able to lead, influence and partner with associates in all functions in a highly distributed global environment. Drive change and accountability.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.