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Claims adjuster with German language (Multiple locations)

Remote: 
Full Remote
Work from: 
Bulgaria

Offer summary

Qualifications:

Excellent knowledge of German language – C1, Strong communication skills, verbal and written.

Key responsabilities:

  • Manage the entire lifecycle of a claim
  • Investigate claims and make coverage decisions
Accenture Bulgaria logo
Accenture Bulgaria Large https://www.accenture.com/
1001 - 5000 Employees
About Accenture Bulgaria
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 200 cities. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. • Our Advanced Technology Center team in Bulgaria is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel and culture. We are a leading system integrator for SAP, Microsoft, Oracle, IBM, Salesforce, Adobe, Workday, and other innovative technology partners. Some of the platforms we actively integrate are SAP Commerce Cloud, Intershop, MuleSoft, Adobe AEM, IBM Sterling, CommerceTools, etc. but we are also building custom solutions from scratch, i.e. based on microservices. We work with Java, JavaScript/Typescript, React, Angular, and Python. We partner and actively work with the biggest cloud providers like AWS, Google, Azure, etc. • The Intelligent Operations Center in Bulgaria specializes in insurance, digital inside sales, and compliance as a service. Our mission is to apply a strategic approach to advance companies’ operating models. Our teams are proficient in either one or more of the following languages: English, French, German, Italian, Spanish, Portuguese, Dutch, Greek, Arab, Turkish, Russian, and many more. We offer multiple opportunities for development, upskilling and re-skilling programs that improve and build up your professional skills. Visit us at www.accenture.com.
See more Accenture Bulgaria offers

Job description

Role open for Sofia, Plovdiv, Varna, Ruse, Burgas.

About Accenture/ Who are we? Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Bulgaria, we have established Technology and Intelligent Operations centers. Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. What is ‘Intelligent Operations’? It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people.  As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years.

Role Overview:

The Claims Expert is responsible for managing the whole lifecycle of a claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.


  • Serving as a first point of contact for claims registration.

  • Handling and settling insurance claims as per internal company procedures.

  • Investigating the details around the claim by identifying and requesting relevant information from various parties.

  • Making final decisions about coverage and indemnity.

  • Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.

  • Gathering and storing claims data according to internal compliance regulations.

  • Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

  • Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.


    • Required Knowledge:


  • Excellent knowledge of German language – C1.

  • Strong communication skills, both verbal and written.

  • Ability to work independently, organize, and prioritize own tasks effectively.

  • Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.

  • General computer literacy – MS Office.

  • Work experience in customer service is preferred but not essential.

  • Fresh graduates are encouraged to apply.


    • Benefits:

    We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:


  • Career Counselling

  • Additional paid time off

  • Flexible home office policy

  • Flexible benefits

  • Luxury health & dental insurance

  • Life insurance

  • Food vouchers

  • Fuel card/Public transport card

  • Multisport cards

  • Employee Assistance Program

  • Bonuses for special occasions

  • Options to buy shares


    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Claims Processing

    Other Skills

    • Analytical Thinking
    • Communication
    • Problem Solving
    • Customer Service
    • Microsoft Office
    • Teamwork
    • Prioritization
    Are you interested?

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