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Technical Support Professional

Remote:

Full Remote

Contract:

Full time

Work from:

Oklahoma (USA), United States

Offer summary

Qualifications:

High School Diploma required, Previous Help Desk or Technical Support experience preferred, Strong multi-tasking and problem-solving skills, Ability to explain complex concepts simply.

Key responsabilities:

Support software products used by Real Estate Appraisers and Inspectors
Diagnose and resolve software issues and troubleshoot hardware
Document conversations and suggest product enhancements
Provide guidance and expert assistance to users

CoreLogic Information Technology & Services XLarge https://www.corelogic.com/

5001 - 10000 Employees

See more CoreLogic offers

Job description

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

CoreLogic is seeking a hybrid-remote Technical Support Professional to join our contact center and support software products used by Real Estate Appraisers and Inspectors across the US and Canada. This role involves diagnosing and resolving software issues caused by varied and unique environments as well as troubleshooting Windows operating systems, PC hardware, and more. You will also provide calm guidance and expert assistance in using the products we provide.

Job Responsibilities:

Support software products used by Real Estate Appraisers and Inspectors across the US and Canada
Diagnose and resolve software issues caused by varied and unique environments.
Troubleshoot Windows operating systems, PC hardware, and more.
Provide calm guidance and expert assistance in using the products we provide.
Document conversations and issues in a succinct and detailed manner
Apply standard, approved diagnostic utilities to aid in troubleshooting.
Suggest changes for product enhancement and correction.

Job Qualifications:

Our most successful employees embody these traits:

Curiosity: a drive to learn new skills quickly and be easily adaptable to change
Resourcefulness: strong multi-tasking and problem-solving skills
Communication: the ability to explain complex technical concepts in layman's terms and demonstrate active listening skills
Passion: for solving problems, advocating for our customers, and making process improvements
High School Diploma

Preferred Qualifications:

College degree
Previous Help Desk or Technical Support experience

What's in it for you?

Casual dress code and hybrid work from home schedule available
Paid 4-week training program
Generous PTO plan that begins accruing on your first day
Full time benefits including Health, Dental, Vision, 401k Company match.
Fully stocked Café.
In house workout equipment.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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