Solution Architect

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As a Solution Architect at Stitch, you'll be responsible for gathering and analyzing technical requirements to ensure seamless integration of Braze and partner technologies within our clients’ marketing technology stacks. You'll develop detailed functional design specifications, outlining workflows and user journeys that align with business goals. You'll also design and implement scalable, end-to-end solutions that support personalized customer experiences, managing complex data structures, user attributes, and event tracking. Additionally, you'll leverage Braze’s segmentation tools to create dynamic audience segments, while crafting multi-channel campaign flows using Braze’s Canvas tool to drive customer engagement through automated messaging and real-time interactions. You will focus on clients based in the US and Mexico.

To collaborate effectively with teammates and serve our customers, this person must be fluent in Spanish and English. If you decide to apply for the position, please submit your resume in English.

What You’ll Do

• Collaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategist, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies are optimally configured within the customer’s existing martech stack.
• Provide detailed documentation, define integration points, and ensure seamless data flow across platforms.
• Develop comprehensive functional design specifications that outline how Braze’s features will support the customer's business goals. This includes defining workflows, user journeys, and business rules to deliver an efficient and scalable solution.
• Design and implement end-to-end solutions that bridge the gap between business objectives and technical execution. You'll ensure the architecture is robust, scalable, and tailored to meet specific customer needs while integrating seamlessly with the broader technology ecosystem.
• Build and manage complex data structures, including user attributes and events, to support personalized customer experiences. You'll define how customer interactions and behaviors are tracked and leveraged to enhance engagement strategies.
• Utilize Braze’s segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages. You'll ensure that segments are leveraged effectively for targeted messaging and personalized campaign experiences.
• Design and implement sophisticated campaign flows using Braze’s Canvas tool, incorporating multi-step, multi-channel journeys that drive customer engagement. You’ll develop logic to automate actions, such as messaging triggers and conditions, based on real-time customer interactions and behaviors.
• Bring new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours
• Effectively manage your time to achieve quarterly billable hour targets
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 2 Braze certifications, including the Braze Marketer certification
• Occasionally travel, up to 20%, to client sites in Mexico and the US to actively participate in strategic discussions with a high level of engagement
• Perform additional duties as assigned and needed

What Does Success Look Like In This Role?

• You are confident in developing and clearly communicating customer solutions to meet client needs, including helping with coding/scripting examples and proof of concepts
• Not only are you an awesome technical expert, but you’re also an amazing consultant. This means that you are confident meeting with our clients and bringing a strong point of view to them around best practices and creative solutions. You approach your clients’ needs with curiosity and ask questions to develop a deeper understanding of how Stitch can best serve them.
• You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency.
• You consistently meet deadlines. We know, we know, this seems obvious! But it’s important. We are a professional services business, so our success depends on the satisfaction of our clients. Meeting deadlines gives the Stitchers you’re collaborating with enough time to complete the tasks that are dependent on your work and ensures that our clients are successful.
• You manage your weekly schedule well to consistently meet Stitch’s broader quarterly billable targets. You’ll be juggling a variety of activities during the week including heads-down coding, client meetings, Stitch office hours, pursuing certifications, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves.

Requirements

• 5+ years of hands-on experience in the marketing technology industry
• Fluency in both Spanish and English, with strong written and verbal communication skills in both languages to effectively support our clients in Mexico.
• 3 or more Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the ability to quickly obtain them after starting the role.
• Knowledge around Liquid, APIs, SDKs, data modeling, and data ingestion processes in order to support clients needs and platform adoption
• Experience and confidence in developing and clearly documenting custom solutions
• Strong organization and delegation skills
• Ability to articulate marketing technology best practices and translate them into practical implementation recommendations
• Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity
• Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment
• Excellent strategic and technical thinking, enabling you to envision holistic solutions that align with customer objectives and navigate complex situations with confidence
• Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively
• Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations
• Ability to travel up to 20% to customer sites in the US and Mexico.