Staff DevOps Site Reliability Engineer

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Who is Housecall Pro?  

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers).

🤜🤛  WHAT’S IN IT FOR YOU?:

• 💻🌎Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!
• Work in your own time zone - Because we don’t think that you should miss those memorable moments with your friends and family!
• Newest MacBook (or PC if you prefer!) + Setup Fee ($500) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and  set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WILL YOU BE DOING? 👀

As a Staff DevOps Site Reliability Engineer, you work closely with developers and engineering teams to enhance the alignment between application and infrastructure components. You bring an engaging communication style to take charge of technical problems and collaborate on solutions with team members across the organization. you champion scalable and secure infrastructure while fostering a culture of collaboration and innovation within the team. Your contributions will directly impact the efficiency and reliability of our services, providing an exceptional experience for our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your daily routine, you will: 

• Engage with engineers to provide support on projects related to infrastructure, observability, security, and stability
• Ensure high availability and reliability of our Ruby on Rails applications through effective monitoring, proactive incident response, and system optimization using tools such as Datadog, Sumologic, and Cloudwatch
• Design, implement, and manage scalable and secure cloud infrastructure on AWS
• Automate deployment, monitoring, and maintenance processes to improve system reliability and performance
• Optimize application and cloud resources to ensure cost-effectiveness and scalability
• Work closely with developers to safely deploy changes in a production environment, joining calls, providing guidance, and coaching best practices
• Triage and route alerts to the appropriate teams, helping them resolve infrastructure and application issues promptly

🏆 You must be aware that joining Housecall Pro means: 

• Building a product that really improves users’ lives (70k users, 4.6 rates at App Store) - let’s see what clients say about the product;
• Being a part of a global team that build a diverse culture in our company
• Working with more than 200 engineers highly qualified and engaged in improving the life of our Pros. 
• Having a real impact on technical decisions without breaking through the corporate, glass ceiling;
• Being in direct contact with the community of users, who are eager to share their feedback;
• Rapidly growing teams that create a defined career path.

We think that this offer is for you if you:

• ✅ Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
• ✅ 6+ years of experience in Software Engineering, SRE, and/or DevOps roles
• ✅ 4+ years of experience working with Amazon Web Services (AWS)
• ✅ Proficiency with Ruby and experience supporting Ruby on Rails applications in a production environment
• ✅ Familiarity with Application Performance Monitoring (APM) tooling such as Datadog or New Relic
• ✅ Working knowledge of Infrastructure as Code (IaC) tools such as Terraform
• ✅ Strong understanding of containerization and orchestration technologies such as Docker, and Kubernetes
• ✅ Outstanding communication and collaboration abilities, capable of leading cross-functional teams and eager to take ownership of technical challenges

🔝And also, you get extra points for:

• ✔ Experience with Kubernetes and Kafka
• ✔ Strong written and verbal communication skills to support collaboration across teams.

Okay, okay, you need something to pay the bills, right? 🤑

Our range of compensation starts at: 💵7000 USD dollars.💵

Come and join us in HCP!

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

 #LI-Remote