Job description

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in France and the French speaking part of Switzerland region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to the Manager, Field Service Engineering and will be a France, preferred Lyon based role with travels in the EMEA region.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
Identifying root causes and resolving product issues in the field
Collaborating with internal partners to resolve customer issues and improve processes
Interacting with customers to offer and assist in service contract sales and other service products
Assessing maintenance/service needs and implementing a plan of action for instrument service
Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Utilizing service CRM software to accurately document work in a timely manner
Travels inside EMEA Region

Education and Experience:

Bachelor Degree or MS with 2+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Experience with NGS sequencing instrument and sequencing run set up preferred
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
Experience with multiple full life cycle product launches preferred
Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
Experience with fluorescence microscopy helpful
Excellent verbal and written communications skills, including technical writing abilities.
Must be flexible in working hours as this position may require customer support during non-regular business hours
Demonstrated account management skills preferred
Linux basics is a plus
Fluent French and English both verbal and written

Physical Requirements:

Frequently moves boxes weighing up to 20 pounds

Location:

Remote – France Lyon

Travel:

Domestic travel up to 80%

Job Type:

Full-time/Non-exempt

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected

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