Senior Program Manager

We’re looking for an experienced Senior Program Manager who will help lead us through our next phase of growth. We’ve built our brand and our position in the market on the back of delivering incredible results for our clients. As a result, we have projects with some of the largest and most well-known companies in the world. 

In this role, the Senior Program Manager oversees multiple high visibility projects using agile best practices, ensuring alignment across internal teams, including sales and delivery, and key customer stakeholders.  The ideal candidate is a seasoned leader with a strong track record of managing and scaling large, strategic customer portfolios (>$10M) and developing a robust delivery organization. A core part of this role will also involve nurturing future leaders within the team, helping us grow responsibly while staying true to our engineering principles and positive culture. This is an exciting opportunity for someone ready to take on high-impact responsibilities and drive our next stage of growth.

About You:

• You are a self-starter who thrives on taking on complex challenges and seeing projects through to completion. 
• You are proactive, composed under pressure, and confident in making informed decisions.
• You are skilled in building and nurturing relationships, with a natural ability to connect with others 
• You are adept at uniting team members from diverse backgrounds and locations to achieve shared goals.
• You are attentive to both verbal and nonverbal communication, actively listening to understand. 
• You are passionate about identifying and implementing process improvements to boost efficiency.
• You are energized by fast-paced, dynamic environments that evolve quickly. 
• You are eager to gain a broad understanding of new and complex technologies. 
• You are able to take full ownership of responsibilities and exhibit accountability in all situations. 

Job Requirements:

• 10+ years of Technical Program Management including experience managing customer relationships, timelines, scopes, budgets and resources (specifically architects and engineers on custom developed software projects)
• Proven experience successfully managing multiple customers concurrently maintaining a billable utilization of 85+%
• Strong background managing data, AI, and or analytics projects
• Must have direct client facing experience in a consulting or professional services organization
• Hands-on experience as a Portfolio/Program Manager with expertise in Agile methodologies and a strong understanding of Waterfall project management. 
• Demonstrated expertise in Jira, Azure DevOps, MS Project and Microsoft Office Products (Excel), and written technical documentation skills.  
• Exceptional written and verbal communication skills including the ability to manage status updates and on-going communication at the Executive level
• Ability to manage competing priorities and able to be self-directed in prioritizing your work
• Exceptional analytical and decision-making abilities 
• Ability to exercise independent judgment and critical thinking
• Bachelor’s degree in IT or other technical related field preferred
• PMP and CSM certifications strong preference

The Ideal Candidate Will: 

• Own and drive the success of projects across phData’s largest and most strategic customer
• Build and maintain strong relationships with the internal sales and delivery organization to drive overall customer success.
• Identify opportunities for expanding phData services within existing customers
• Be accountable for managing project risks and customer escalations and own the overall resolution working closely with both delivery and sales.
• Demonstrate strong interpersonal skills and have the willingness to have difficult and uncomfortable conversations while providing clarity, empathy, and overall resolution.  
• Mentor and develop a team of world-class consultants with cutting-edge technical skills.
• Exhibit strong organizational, time management, presentation, and leadership skills.
• Facilitate and coordinate innovation and / or onsite visits
• Develop a deep understanding of account history for each customer 
• Be accountable for the overall delivery excellence across all projects
• Manage complex financials across a project portfolio 
• Provide account health readouts (financials, project/s statuses, major blockers)
• Be a key participant in building and executing account plans and strategic roadmaps
• Be responsible for documenting new and enhancing current PMO best practices

Why phData? We Offer:

• Remote-First Work Environment
• Casual, award-winning small-business work environment
• Collaborative culture that prizes autonomy, creativity, and transparency
• Competitive comp, excellent benefits, 4 weeks PTO plus 10 Holidays (and other cool perks)
• Accelerated learning and professional development through advanced training and certifications