Collections Analyst

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Collections Analyst, you will be expected to drive efficient and empathetic collections, ensuring Bloomerang maintains strong financial health while fostering positive client relationships. As a professional with B2B collections and accounts receivable experience, you will play a key role in managing the collection of outstanding invoices and driving accountability, ensuring that payment challenges are resolved while providing exceptional customer service. You’ll have the exciting opportunity to collaborate across teams to improve processes, enhance the overall customer experience, and contribute to Bloomerang's mission and values.

What You Will Do

• Develop a comprehensive understanding of the sales process, from contract initiation to Billing and Collection of payment. 
•  Collaborate with cross-functional teams to handle tasks such as invoicing, collections, phone support, and email-based customer service.  
• Manage daily operations, including accounts receivable reporting, payment collections and processing, and refunds as necessary using Billing Platform(s). 
• Investigate and resolve payment discrepancies by working closely with customers and internal stakeholders. 
• Be open to cross-training and supporting team members as needed.

What You Need to Succeed

• 1‐3 years’ experience working in B2B accounts receivables.  
• Strong analytical, organizational, and detail-oriented skills are a must.
• Adaptability and ability to multitask in a dynamic environment. 
• Excellent communication skills, with the ability to provide and receive feedback. 
• A positive attitude and a passion for contributing to causes that support non-profit organizations.

Nice to Haves But Not Required

• Lockbox Cash Application experience
• Knowledge of Ordway/Salesforce. 

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. 

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $17.79 - $26.44. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States.  In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered