Credit and Collections Specialist

About You

The ideal Credit and Collections Specialist is a builder with a demonstrated ability to develop and scale our collections process. You are a critical part of building the capability and standards of the accounting function, ensuring service delivery excellence to our stakeholders, and you are highly skilled in collaborating with all levels and functions across the business. You carry a passion to drive operational efficiencies and you are constantly looking for ways to improve the collections process. You are creative in solutioning, and you have the ability to strike the appropriate balance between velocity and customer enablement and risk management. The ability to identify and implement workflow and system improvements are key expectations for this role. You lead by example and enjoy building trust across the organization to be a best in class and go-to business partner.  

In this job, you will bring these skills

• 3+ years of relevant professional experience and at least 3 years of direct collection experience
• Strong working knowledge of billing procedures and collection techniques
• Familiarity with collection regulations
• Experience with credit review of potential customers 
• High attention to detail, comfort with ambiguity, and an ability to work both collaboratively and independently
• Excellent communication skills (written and verbal)
• Agility and efficiency when it comes to negotiations with customers
• Strong sense of collections responsibility and ability to identify and implement innovative processes
• Working knowledge of ERP, i.e. Maxio or NetSuite. 

Role Responsibilities

• Manage the collections process, which includes invoicing customers, issuing initial invoice, and following up on invoices as needed
• Create and submit invoices through current ERP system                                              
• Ensure successful and efficient processing of all collections activities, which includes resolving invoice issues and updating and maintaining customer payable contact information
• Develop collaborative relationships with key stakeholders to develop, implement, and optimize processes and programs that enable the operations to scale both geographically and operationally within the appropriate control environment
• Develop and maintain process documentation and associated Policies & Procedures for the credit and collections function
• Lead process transformation and drive measurable operational performance improvements
• Support ad hoc projects such as systems upgrades of integrations and platform expansion

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