Match score not available

Career Opportunities: IT Monitoring Engineering - WPS (62171)

unlimited holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Work from:

Germany

Offer summary

Qualifications:

Several years of practical IT experience, Understanding of software development methodologies, Good understanding of ITIL concepts and processes, Familiarity with Agile Scrum framework is a plus.

Key responsabilities:

Ownership of proactive monitoring service
Incident and Problem Control management
Act as technical point of contact for escalations
Prepare detailed reports on service performance

Allianz Financial Services Large https://www.allianz.com/en.html

10001 Employees

HQ: Munich

See more Allianz offers

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

The team “DEM” is responsible for workplace related 24/7 incident resolution and interacts closely with other Allianz Technology units and suppliers (including DXC, Citrix, IBM). Additionally the team is responsible for proactive monitoring and ensuring a high quality across all workplace services. the candidate should be able to follow-up and troubleshoot issues identified by monitoring abnormalities. Take full responsibility to solve issues identified via monitoring e2e.

What you will do

Ownership of proactive monitoring service
Use of monitoring apps like Grafana & Nexthink
Incident and Problem Control (Creation & Tracking)
Assistance in introducing tools and frameworks for supporting the quality control
Technical point of contact in case of escalation
IT Performance Management with analytic experience for responsible Services
Identification assistance for quality improvement measures
Preparation of reports

What you bring

Several years of practical experience within IT environment
Understanding of software and service development methodologies and technologies
Very good understanding of ITIL concepts & processes
(nice to have) Familiar with Agile Scrum Framework

You have

High attention to details
Ability to spot anomalies in monitoring graphs/logs
Troubleshooting skills
Ability to build and maintain relationships at cross section of stakeholders including senior levels
International work experience and ability to understand and work with a complex multi-national organization and global teams
Good interpersonal and collaboration skills as well as ability to jointly work with multiple groups
Technical problem–solving skills, planning skills, time management

What we offer:

Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with fixed benefits.
Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
All you can read with Bookster
Share Purchase Plan
Allowances for special events (Birth Allowance, Losing a Family Member)
Flexible working environment (work from home, hybrid)

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

#LI-AP1