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Customer Experience Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Slovakia, Czechia

Offer summary

Qualifications:

Minimum 2 years in Customer Operations, Proficient in Microsoft Office and other tools, Attention to detail and analytical thinker, Effective communication skills with stakeholders.

Key responsabilities:

  • Review business contracts and integrate new customers
  • Support training for colleagues and conduct data analysis
Unilever logo
Unilever XLarge http://www.unilever.com
10001 Employees
About Unilever
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
See more Unilever offers

Job description

Function : Supply Chain

Work Level:  WL1 C/D

Reports to: Martina Moravcová

Scope: Market: Czechia & Slovakia

Location: Prague & Bratislava

Terms & Conditions: Full-time role. Hybrid working model. Right to work in Czechia & Slovakia required. No relocation assistance will be available. Please remember to attach your completed Talent Card together with CV.

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

  • Review of business contracts by the CE team (O2C processes)
  • Integration of new customers based on information from CBD
  • Evaluation of C2S efficiency (order/delivery frequency, specific customer requirements)
  • Expert contact during internal/expert audits
  • Active participation in internal (process) or external projects with customers; first contact for central teams or customers (coordination, leading for CE, testing)
  • Expert support for the O2C process (HUB/Unilever), process improvement, overseeing the proper functioning of processes on the HUB side
  • Support in training new colleagues and CE team members
  • Data analysis that can be used to identify potential improvements in customer relations (DR, overdue, order/delivery frequency, etc.)
  • Active search for areas that can improve our relationship with customers
  • Management of recalls together with QA and CBD (support during transportation)
  • Collaboration with CFS and their support in solving more complex process situations
  • Support during closing activities
  • Support and possible substitution of the Customer Experience Manager

Experiences & Qualifications

  • Min. 2 years of experience in Customer Operations
  • Ability to meet deadlines and work independently without micromanagement
  • Good organizational & time management skills
  • Attention to detail & analytical thinking
  • Ability to communicate openly and effectively with different stakeholders
  • Good level of Microsoft Office package & Power BI
  • SAP, AATP, Customer Portal, Pega, CMD, Dashboards and reports, High radius deductions
  • Czech/Slovak - native and English - intermediate

WHAT WE OFFER:

  • 30 days of vacation
  • Performance based annual bonus
  • Various benefit package (Multisport card, pension, life insurance, fruits & vegetable at the office, shares program, etc.)
  • Laptop, mobile phone
  • Home office (flexibility to work from home or office)
  • Opportunity to buy Unilever products at discounted price in the employee online shop
  • Real learning opportunity in a multinational environment; open and friendly company culture

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Process ImprovementStakeholder CommunicationsCustomer DevelopmentData AnalysisPega PRPCCommand PromptDashboardInternal ReportingSAP COPower BI

Other Skills

  • Microsoft Office
  • Organizational Skills
  • Time Management
  • Detail Oriented
  • Analytical Thinking
Are you interested?

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