Customer Education Manager_Mexico

Customer Education Manager

hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strategic and scalable workforce strategies, shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters, by recruiters.

Proudly, we share our accolades:

• Top 25 Work Tech Vendor 2024
• #55 on Deloitte’s 2022 Tech Fast 500 Award List (Bay Area)
• 2022 Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards
• Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards

Job Overview:

As a Customer Education Manager, you will work with a team of Technical Program Manager, Product Designers, and engineering team to ensure customer onboard successfully and continue driving the outstanding customer services. 

Key Responsibilities: 

• Lead the onboarding process for new hireEZ customers in collaboration with the TPM team. This also includes onboarding for existing customers that expand their service with hireEZ. 
• Proactive planning and execution of adoption strategies for your “book of business” in hireEZ’s ENT customer segment, including data-driven strategic alignment with TA. leaders on training initiatives, developing curated user training plans and curriculums, and directly engaging with users to ensure their success.  
• Lead live training sessions with hireEZ users, including 1:1s and large group sessions. Develop and maintain relationships with champion users. Engage users with low adoption to help improve their usage and outcomes with hireEZ.
• Create user engagement and training materials, including email touch points, micro-learning videos, and course content for hireEZ Academy.

Qualifications:

Experience: 

• Minimum 2 years experience in customer education or customer onboarding/demo related experience

Customer Training: 

• Ability to clearly communicate product value, use cases, and how to effective use hireEZ features and functions
• Ability to strategically define learning objectives, and execute enablement plans to drive user adoption, motivation, and results (adoption)
• Passion for teaching/education, and customer experience
• Ability to effectively lead live training sessions, from 1:1 to large group sessions
• Experience with creating engaging learning content (written and video-based); ability to execute creative vision with alignment to business objectives/goals

Communication: 

• Excellent written and verbal communication skills; proficiency in project management
• Ability to clearly articulate project plans/priorities, address objections/pain points, and align with internal and external stakeholders on goals, tasks and timelines 

Other Skills: 

• Proficiency in managing changing priorities, and multiple projects concurrently
• Ability to manage a book of business  
• Adept at problem-solving, and creative/strategic-thinking

Preferred Domain Expertise:

• Past experience in HR/TA Technology or as a recruiter/TA professional is preferred
• Understanding of recruitment workflows and priorities are highly preferred
• Experience in SFDC, LMS (Skilljar), Tableau, and video editing software, such as Filmora, Loom, etc

Location and working mode: Onsite in Mexico City Office