As a Medical Consultant at IDEXX you will be responsible for providing clients with phone consultations regarding interpretation of laboratory results, diagnostic testing and treatment options. You will be responsible for consultation with our veterinary clients regarding interpretation of laboratory data and maintaining client satisfaction by responding to inquiries of testing procedures and results. A high level of importance is placed on quality, service, and timeliness.
The Department
Ask any of our veterinary professionals what their goal is and you will likely hear, “advancing the quality of veterinary medicine.” With a strong focus on peer-to-peer education and developing relationships with our colleagues in practice, our medical consulting team works closely with our lines of business to ensure world-class products and services for veterinarians and their practices
In This Role:
Consulting Responsibilities:
- You are responsible for phone and email consultations with clients regarding diagnostic testing, laboratory results (both IDEXX Reference Laboratory and from the IDEXX In-House Analyzers), treatment options and management of medical cases. You are expected to enter all information regarding consultations into the Customer Relationship Management System software.
- You are aware of tests offered by IDEXX (Reference Labs and In-House diagnostic tests), specimen requirements, and clinical utility of each test and how to interpret results.
- You know proper handling techniques of specimens for laboratory processing and interferences in the samples that may affect the test results.
- You must be familiar with the IDEXX In-House Analyzers.
- You are expected to efficiently fulfill the needs of our clients and meet the service requirements.
- You are expected to maintain proficiency and continually develop medical knowledge base by self-study, attending scientific meetings, participation in internal continuing education, and maintaining familiarity with current literature.
- This position reports to the Medical Consulting Supervisor.
Other duties as assigned and may include:
- You develop and present seminars or other presentations to clients or IDEXX staff.
- You may prepare newsletter articles to be included in IDEXX newsletters; you write or review laboratory diagnostic or service updates; or prepare other marketing, sales or promotional material.
- You interact with Lab manager/Heads of departments (operations) to maintain TAT (turnaround time) etc., and provide medical input.
- You interact with other IDEXX scientists to research or develop other IDEXX products or technologies.
What you will need to Succeed:
- Degree in Veterinary Medicine
- Clinical experience (small animals) in a veterinary practice / clinic or academic institution.
- Board Certification (or eligible for Board Certification) by the European College of Veterinary Internal Medicine (ECVIM) or American College of Veterinary Internal Medicine (ACVIM) preferred. Alternatively, a Diploma/Certificate in e.g. Small Animal Medicine and/or extensive experience in a clinic or practice.
- Excellent verbal and written communication skills.
- A service oriented attitude.
- Ability to organize and prioritize work.
- Computer skills and ability and desire to learn and develop required skills
- adaptability and openness to change.
- Familiarity with current topics in clinical veterinary medicine.
- Very good language skills (German and English), further language skill preferred.
Location and hours
- Full time remote employment in home office in a European time zone.
What We Offer
When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer!
- From day one, you will get full autonomy in your work and ample support when you need it.
- You will join a successful team who is proud of the work they do and motivated by their unified purpose of helping others.
- You will work with people who are inspiring, open, and the best in their operating space.
- We believe in you – with a team of over 10,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion.
- You’ll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.
Our Mission
We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and well-being of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.
A significant portion of our growth is happening all across Europe and with growth comes opportunity! We offer competitive compensation, incentives, and benefits. Our company culture is built on our unified commitment to our mission and our offices are rich with a diversity of languages, cultures, and ways of working.
Have we piqued your interest and are ready to learn more? Apply today so that we can connect with you.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
