SRE & Support Manager (4)

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic Tech projects.

Position SCOPE & Key Responsibilities

The SRE & Support Manager will be responsible for maintaining the reliability, performance, and availability of our API environment and infrastructure.

• Work closely with the development team, DevOps, Architects and Security
• Design and implement scalable and robust environment.
• Focus on stability and support services.
• Drive the solving of the operational issues.
• Transform the actual team based on SRE concepts.

Key Responsibilities:

• Leadership:
  • Lead, mentor, and develop a team of IT support specialists, including hiring, training, and performance management.
  • Define clear objectives and provide guidance for the transformation in a SRE team.
  • Promote a culture of collaboration, innovation, and continuous learning.
• Reliability Engineer:
  • Drive the design, implementation, and maintenance of the scalable and reliable API environments.
  • Define, monitor, and uphold Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
• Support and Incident Management:
  • Oversee day-to-day operations within the team, focusing on incident response, ensuring timely resolution and effective communication.
  • Conduct post-incident reviews to identify the root causes and implement preventive measures.
  • Continuously improvement of documentation and study cases for the Support Team.
  • Overall Process improvement
• Operational Excellence:
  • Enhance monitoring and alerting to proactively identify and address issues.
  • Focus on the logging enhancement proposals for the development team for providing the needed visibility of the system usage.
  • Optimize environment performance, reliability, and capacity planning.
  • Analyze system performance and recommend changes to improve reliability and efficiency.
  • Work closely with the Development, Security and Infrastructure teams to implement the best reliability practices in the CI/CD cycle.

• Required skills & profile

Experience

• Bachelor's degree/Engineering school in computer science or information technology
• 4+ years of experience on a similar role

Knowledge and Skills

• Strong technical background and be familiar with the technology stack
• Experience in developing and implementing operations processes and procedures
• Excellent analytical and problem-solving skills
• Strong interpersonal and communication skills to able to work effectively with stakeholders at all levels of the organization
• Proven ability to manage multiple projects and priorities
• Familiarity with Site Reliability Engineering (SRE) principles and be able to implement SRE practices as the program evolves towards a "you build it, you run it" approach.
• Strong skills in documentation and capability to articulate issues and tasks for non-IT staff
• Strong in communication and organization, be able to prioritize task and re-prioritize constantly
• Fluent spoken and written English

VIBE WITH US

Joining us means:

• Taking part in an ambitious corporate project
• Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day
• Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit.

Because:

• You will greatly contribute to build the project that will improve the customers’ experience on an international level
• You will get exposure to various global cultures and teams
• You will be working with the newest technologies to build a new platform from scratch
• We offer you a very pleasant working environment, in the heart of Bucharest
• We also have for you: meal tickets, holiday vouchers, health subscription, flexible hours, work from home, flexible benefits system, on-the-job training & e-learning platforms.

And we do not stop here!

Apply now and Vibe with Us!