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Bilingual Voice Agent, T&E Call Center Operations-Remote

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

1-3 years in a call center environment, High School Diploma or equivalent, Excellent Spanish and good English communication skills, Moderate skills in Microsoft applications.

Key responsabilities:

  • Answer inbound phone calls for T&E products
  • Support customers using TE services for screening
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Job description

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What We'll Bring:

This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools

What You'll Bring:

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

  • 1-3 years of experience in an operations job role, including inbound voice customer care/support.
  • Highest level of formal schooling for the specific region (High School Diploma).
  • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
  • Moderate skills in Microsoft applications
  • Must be self-motivated and a self-starter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a team-oriented work environment.  
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills.
  •  This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

  • Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
  • Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
  • Adheres to established processes and procedures when responding to support phone calls.
  • Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
  • Manages individual performance for aux time usage and adherence to schedules.
  • Performs other duties as assigned.
  • Must work U.S. business hours in support of U.S. customers and consumers.
  • Must be open to weekend shifts during U.S. business hours to support U.S. customers and consumers.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Software
  • Detail Oriented
  • Time Management
  • Adaptability
  • Self-Motivation

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