Head of UK SMB Field Sales

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

About Elavon

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today – using leading edge technology and supported by unrivalled customer service. Our end-to-end solutions and international processing platform support more than one million businesses worldwide.

Elavon is a top 5 Acquirer in the European marketplace, with a significant presence in the USA, Ireland, the UK, Germany, Norway, Poland, Mexico, Brazil and Spain. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.

We are now looking to recruit a Head of UK SMB Sales to focus on growing our direct sales within the UK Market.

About the team and this role

The UK SMB team is responsible for growing direct sales and strategic partnerships.  Currently our sales teams generate business through self-generated sales, data driven leads and referral partnerships, such as financial institutions, associations, and business to business partnerships. 

Elavon is seeking an experienced and dynamic Head of UK SMB Sales to lead our sales teams.  Key to success will be increasing lead generation and conversion rates within the small to medium business (SMB) sector. The ideal candidate will drive strategic initiatives, manage high-performing sales teams, and foster strong relationships with clients to achieve revenue targets.

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Key Responsibilities:

• Sales Strategy Development: Design and implement effective sales strategies tailored to the UK SMB market, ensuring alignment with company goals of revenue and customer growth whilst considering market trends.
• Lead Generation: Innovate and optimise lead generation processes and channels to increase the volume and quality of leads.  Utilising marketing, events networking, data drive lead generation and partnerships.
• Sales Management: Oversee the sales pipeline, ensuring systematic tracking of leads and opportunities. Implement best practices in sales management to enhance efficiency and effectiveness.
• Team Leadership: Recruit, train, and mentor a high-performing sales team. Foster a culture of collaboration, accountability, and continuous improvement.
• Performance Analysis: Monitor sales performance metrics and conduct regular analysis to identify trends, challenges, and opportunities for growth. Use data-driven insights to inform decision-making.
• Client Engagement: Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions to drive customer satisfaction and loyalty.
• Collaboration: Work closely with Marketing, Go to Market, Sales Enablement, Finance, Product and Customer Account Management teams to ensure a seamless customer experience.  Additionally, be the voice of the customer in proposition development and align our sales efforts with broader business objectives.

Knowledge / Skills / Experience required:

• Proven experience in sales leadership, preferably within the financial services or payments industry, with a focus on SMBs.
• Strong understanding of sales management processes and methodologies, including CRM tools and sales analytics.
• Demonstrated success in developing and executing sales strategies that drive lead generation and conversion.
• Proven ability to develop and maintain an effective network of contacts and build relationships at all levels, internally and externally
• Broad commercial and financial acumen with track record in negotiating.
• Strong presentation skills with experience speaking at events an advantage

Competencies for your Role - how are you expected to behave?

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Collaboration

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results.  Explore multiple solutions to overcome obstacles.  Anticipate future needs that may affect the team or organization

Talent Development & Engagement

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes

Person Specification:

• Excellent communication and interpersonal skills, with the ability to coach, motivate and inspire a team.
• Analytical mindset with a data-driven approach to sales performance.
• Ability to thrive in a fast-paced, dynamic environment.

Location/Mobility considerations:

Field based with ability to travel to meet perspective UK based clients and team members regularly.

Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function (CF 7) under the Central Bank of Ireland’s Individual Accountability Framework Act 2023. 

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.