Data Import Coach - Remote

Cloudbeds is a travel industry startup that works to make the world a more welcoming place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals, and groups.  Our software distributes room availability, manages guests and reservations, sells inventory, and collects payments.  We have hundreds of team members who are distributed across 31 countries,  speaking 17 different languages.  How do we do it?  Cloudbeds operates a #remotefirst platform that allows our team members to work from any location around the globe.  We’re looking for people who want to disrupt the travel industry and who love to travel as much as we do.

Join our dynamic team as a Data Import Coach. You will play a pivotal role in orchestrating seamless data import services for Cloudbeds customers. Our goal is to assist our customers in transferring data from their previous system to Cloudbeds seamlessly, allowing for efficient setup completion and a live platform ready to use with their operations.

What You Will Do:

• Organize, track, and execute data imports for Cloudbeds customers, ensuring accuracy and efficiency.
• Create data import templates in Excel and Google sheets using formulas for aggregation, debugging, and inventory management
• Provide customer assistance through Zoom calls and Zendesk tickets, ensuring customers are well-informed and confident in following the data import processes. 
• Communicate pertinent details of each customer's data import to co-teams such as Sales and Onboarding, fostering collaboration and adhering to established timelines.
• Organize and manage intradepartmental workflows, specifically addressing key account concerns and areas of opportunity.
  
  

You’ll Succeed With:

• Technical Skills: Advanced Excel/Google Sheets, experience with file conversion tools, and basic knowledge of remote desktop applications.
• Technology Proficiency: Proficient with computers and cloud-based systems.
• Customer-Centric Approach: Demonstrated experience in successfully interfacing with customers
• Analytical Skills: Proficient in problem-solving and troubleshooting.
• Data Proficiency: Solid understanding of data management principles.
• Multitasking Abilities: Capability to multitask and prioritize tasks effectively.
• Resilience: Ability to work under tight deadlines and adapt to changing priorities.
• Collaborative Nature: Familiarity in communicating effectively with co-teams such as Onboarding, Sales, and Support
• Language Skills: Excellent English communication and writing skills; proficiency in Spanish (verbal and written) is preferred.
• Attention to Detail: Meticulous attention to detail is a must.
• Internet Connection: Reliable and high-speed internet connection.
• Property Management Expertise: Prior experience with Hotel Property Management System Software (EG Opera, Protel, Mews, Cloudbeds).

By joining our team, you'll be at the forefront of delivering exceptional data import services, contributing to our ongoing commitment to customer satisfaction and continuous improvement. If you thrive in a fast-paced environment and possess the skills outlined, we invite you to apply and be part of our success story.

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