Payroll Team Lead

This is a full time position leading a team of Payroll Managers, to facilitate the smooth running of FMP Payroll Services by:

• Supporting the Regional Operations Managers
• Ensuring clients’ payrolls are run in an accurate, efficient and effective manner
• Maintaining high client retention rates
• Achieving high customer satisfaction in accordance with personal, team and objectives.
• Supporting and assisting in the upskilling of the Payroll Managers

Main Responsibilities:

• The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients
• Keeping up to date with upgrades and developments in the Payroll software products
• Keeping up to date with developments is legislation changes as they affect FMP Payroll Services clients
• To fulfil objectives/targets as set out in the In Year Review
• Attend and input to regular Team Leader Meetings
• Be responsible for authorising team holiday requests and logging team sickness
• First line of response in dealing with team members’ queries
• First point of escalation for client issues
• Liaise with Account Management regarding teams client issues
• Attend client meetings when required

Key Relationships:

Operations Manager - Escalation of queries, general support in absence of Team Leader, procedures, issues.

Implementation Manager - Training, support, handover of payrolls once parallel runs are complete and the client has gone live.

Account Management - When clients require additional Services, request meetings/reviews, any issues with the client should be notified to the Account Manager, general feedback both good and bad.

Accounts - Ensuring Payrolls requiring Net Collections are notified to Accounts via the Daily Collections sheet, providing monthly Invoicing figures.

Support Desks For software support issues.

Office Administrators Directing phone calls, ordering stationery, distribution of post, franking of outgoing post and courier collections.

Qualifications:

• Payroll experience
• Have worked on in house payrolls
• Manual calculations
• Excellent telephone manner
• High level of Customer Service Skills
• The ability to deal calmly and sympathetically with clients in stressful situations, Patience and tact
• Good team working skills, helpful, trustworthy