Technology Implementation Manager

Technology Implementation Manager, Assurant-GCC, India

The Implementation Manager is responsible for successfully implementing existing capabilities and onboarding new clients onto the Connected Living Systems.  The implementation manager will be responsible for gathering high level requirements and defining the set of capabilities and features needed for a client implementation.  The role leads cross-functional teams in a collaborated effort to achieve a successful client implementation. Responsibilities include direct client engagement, coordinating implementation of business capabilities with corresponding technical Product Owners or Directors, Business Product Owners, as well as coordinating across infrastructure teams and other functional areas of the organization.  The role is the IT point of contact for Assurant business stakeholders and clients.

This position will be Remote at our India location. But we are looking for the candidates from Bangalore, Chennai & Hyderabad regions only.

What will be my duties and responsibilities in this job?

• Translate business objectives into a set of capabilities and features to be implemented:  Analyze high level business requirements and determine what existing capabilities will fulfill the needs and which new capabilities need to be enhanced or developed for a client implementation. Surface up or escalate deviations from the norm or standard (20%)
• Perform ad-hoc Gap Analysis and solutioning to solve for implementation challenges while maximizing use of existing portfolio of capabilities and features. (10%)
• Create and maintain a client focused IT delivery plan and manage all associated issues and risks. (20%)
• Implementation - Coordinate production implementation efforts with cross-functional teams. Coordinate with Solution Engineers, local IT and business stakeholders and clients for implementation of capabilities, including test coordination. (20%)
• Work closely with Technical Product Owners or with Technical Product Directors to manage the delivery and implementation timeline across all products needed for a client implementation. (15%)
• Support RFP/RFI responses to prospects (2%)
• Ensure all client initiatives and IT services meet all legal, regulatory, privacy and information security requirements (3%)
• Analysis/Solution Generation - Resolve complex, non-routine problems and issues where no precedent has been established or exists. (5%)
• Customer Liaison, Relationship Building, and Communications - Build rapport and working relationships with associates from other departments and our business partners. (5%).
• Mentors Associate Implementation Managers with technical solution design and evaluation of existing capabilities and capability gaps.
• Administration and oversight of implementation budget, estimates, chargeback cost centers and tracking of actual costs to be charged to budget.

What are the requirements needed for this position? 

• 3-5 years management or leading teams
• Minimum 10 years in business analysts/ PM equivalent experience
• Bachelor's degree in Business Administration, Management Information Sciences, Computer Science or related field preferred, or equivalent work experience.
• Requires knowledge of a variety of applications including mainframe, databases, web-based systems, Microsoft suite and ETL tools.
• Experience using Azure DevOps

What are the other requirements needed for this position? 

• Professional Development - Actively participate in knowledge exchange interdepartmentally and across teams.
• Ensure effective communication to cross-functional teams. A strong command of subject matter specific to regulatory changes is required to effectively communicate Global changes to functional areas.
• Recognize opportunities for process improvement and make recom¬mendations or take appropriate action within and outside International Systems Support department
• Interact with all levels of management and with Assurant clients and prospects.
• Establish clear expectations and communicate with stakeholders frequently on status.
• Ensure that a thorough communication plan is integrated into the implementation process.
• Manager and communicate the purpose of changes to large groups.
• Use resources effectively and efficiently to minimize the cost associated with required changes.
• Provide direction and feedback to team members.
• Seek to reduce variances in Global processes.
• Foster an environment, which encourages clear communication across multiple sites and functional areas.
• Work to gain trust quickly and possess a good sense of timing.
• Actively promotes and solicits support for program implementation. Builds credibility as a representative by demonstrating personal commitment and sharing information.
• Effectively influences stakeholders in support of program implementation
• Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change.
• Copes well and helps stakeholders to deal with the ongoing demands of change; and others the benefits of change.
• Excellent oral and written communication skills to effectively perform analytical and system support duties.
• Ability to learn new applications and equipment. Comfortable with a hands-on approach.
• Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
• Excellent organizational and planning skills.
• Ability to prioritize and work independently or as part of a project team to complete multiple tasks, concurrently.
• Ability to manage multiple projects, concurrently.
• Fluent in either Spanish or Portuguese.

What other the Preferred Experience, Skills, and Knowledge?

• Knowledge of Insurance business is preferred.
• Experience with waterfall and agile methodologies
• Certification in one of the following: Green Belt, Business Analyst, Project Management, Agile Product Owner, SCRUM
• Knowledge of Assurant global platforms and features