Senior Site Reliability Engineer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. 

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. 

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

WHAT YOU’LL DO:

We are seeking a Site Reliability Engineer to join our team. You will join a team of technical engineers who are committed to shipping production ready high-quality software for Cloud. This role is remote, and you will be part of the engineering organization where you will contribute and lead at a foundational level broadly across the engineering teams.      

In this role you will engage with engineering teams across the Duck Creak Cloud product suite and lead/support the design and implementation of core components to ensure it works on Duck Creek Cloud in the most efficient way possible. You will perform a critical role to provide insight and recommendations, help design, create, and train engineers to build world class cloud solutions that are highly available, fault tolerant and secure infrastructure.   

This position will be responsible for seeking and evaluating new technologies that will continue to help Duck Creek provide the best cloud solutions possible.    

You will work closely with other cloud teams, product managers, engineers, and other functions to collaborate and succeed as a team.   

• Engage with teams and improve service delivery and reliability across their entire lifecycle.   

• Drive deep technical efforts to adopt reasonable and innovative solutions.   

• Seek out the cause of errors and instability in our production cloud services and drive teams towards better operational excellence.   

• Engage with product and platform teams to improve and evolve systems by lobbying for changes that improve reliability, resilience, and observability.    

• Result based collaborations using deep technical leadership and people skills.   

• Help Identify and drive down toil with creative innovation and automation.   

• Help Duck Creek technically at every level to lead the insurance industry in cloud solutions.    

WHAT YOU’VE DONE

• Degree preferred or equivalent years of practical job experience in a similar function or role.  

• 7 years of experience in design, architecture, creation, troubleshooting software solutions and infrastructure with 4 years of SRE experience or equivalent.  

• Experience with enterprise scale continuous delivery environments.   

• Deep knowledge of all parts of infrastructure with a proven record of implementing it at an enterprise scale.   

• Proven background in On Prem to Cloud migrations.   

• Deep background in Windows Server and Linux environments.   

• Experience with sustainable incident response in a blameless environment.  

• Knowledge of cloud platforms (prefer Azure) and container and orchestration technologies.   

• Experience with APM and Observability and related tools such as, Dynatrace, Splunk, Prometheus, Grafana, DataDog etc.   

• Experience with Incident response related tools and methodologies, for example - PagerDuty, Blameless Post mortems.    

• Comfortable with a high level of autonomy and working with a distributed team.   

• Knowledge of Cloud and application security preferred.  

• Strong knowledge of cloud design patterns for scale, data management, resiliency, etc., preferred.  

• A love for high quality and a knack for testing preferred.  

• Implementable opinions about design, cloud, dashboards, metrics, and SLO’s preferred.  

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW

• Work Authorization: Legally authorized to work in the country of the job location  

• Location: Remote India

WHAT WE STAND FOR 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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