Technical Support Engineer

Stora is hiring a Technical Support Engineer. We'll be accepting applications until January 15th, 2025 with a start date ASAP.

This is an exciting opportunity to join our team to help onboarding and support our customers and ensure smooth operations of our self storage platform. You'll play a crucial role in helping customers get the most out of our technology.

About the role

As a Technical Support Engineer at Stora, you'll focus on customer success, technical troubleshooting, and ensuring smooth onboarding of new customers to our platform.

If you're technically minded with excellent communication skills and enjoy solving problems, you'll fit in perfectly.

We work best with self-starting team players who are eager to learn and help others succeed.

This position is primarily working from home but will require you to be in our Belfast office at least one day per week (most likely a Thursday).

Your responsibilities include:

• Provide technical assistance for onboarding our customers

  • Master various smart entry gate access software systems

  • Configure and troubleshoot DNS issues

  • Assist with payment provider migrations to Stripe

  • Analyse and compare data to identify potential inconsistencies

  • Configure and manage Cloudflare tunnels for remote machine access

  • Diagnose and resolve connectivity issues with smart entry integrations

• Second line support for any technical queries that first line support cannot answer

Required Skills:

• 2-4 years of relevant experience

• Strong technical troubleshooting abilities

• Excellent written and verbal communication skills

• Experience with comparing and constrasting data to troubleshoot issues

• Experience with DNS configuration

• Ability to learn new software systems quickly

Nice to have:

• Previous experience with Stripe or payment systems (this is a big plus)

• Basic understanding of Ruby or other programming languages

• Knowledge of Cloudflare or similar services

• Experience with writing SQL queries

This role is integral to our customer onboarding process, and you'll be a key player in ensuring our customers' success.

About us

Stora launched in 2020 aiming to revolutionise the self storage industry. Our platform was designed to solve real-life problems that competitors weren't, and as a result we've brought on board hundreds of customers from across the global. We're a fast-growing company who've gained a reputation as innovators in this space, and we plan to keep it that way.

Benefits & compensation

The annual salary for this position is £40-55k, depending on experience. This is for a 5-day work week, working 8 hours per day.

Our benefits include:

• Flexible working hours

• Remote work options

• Equipment and WFH budget

• Private health insurance

• Company pension

• 35 days paid annual leave

How to apply

Please submit an application that speaks directly to this position. Share your relevant technical experience, customer service background, and what you think you could contribute to Stora. Please include your CV and any relevant links, such as LinkedIn.