Support Specialist L3

Role: Support Specialist L3

Location: India

Primary Skills: SQL and SAP BI

About the Operations Team:

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.

Duties Description:

• Provide expert service support as L3 specialist for the service.
• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
• Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
• Problem corrective action plan proposals.
• Deploying bug-fixes in managed applications.
• Gather requirements, analyze, design and implement complex visualization solutions
• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
• Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
• Provide technical feedback and mentoring to teammates

Requirements:

• Required: Extensive experience with SQL and SAP BI
• Willing to work either ASIA, EMEA, or NALA shift
• Strong problem-solving, analytical, and critical thinking skills.
• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
• Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
• · Experience working with Azure environments
• · Experience with building, testing, and deploying process

We offer:

• Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.

If you believe you are a good fit for the position, please create an application for us in the link below:

Application Link