EMEA Talent Acquisition Director (BPO)

🚀We are looking for a dynamic and forward-thinking professional to lead our talent acquisition strategy. This role presents an exciting opportunity to shape the future of our workforce by implementing effective recruitment practices and cultivating an inclusive, welcoming culture for all prospective candidates. The Talent Acquisition Director will play a pivotal role in attracting and retaining top talent, contributing to the company’s continued growth and success.

Location: Remote/work from home from anywhere in the following countries: Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda

Key Responsibilities:

• Lead a team of Talent Acquisition managers to fulfill hiring needs across EMEA contact centers.
• Develop a deep understanding of the key objectives and priorities of each business unit.
• Act as a trusted advisor to senior leadership across the company.
• Implement innovative talent acquisition strategies that drive business outcomes.
• Supervise recruitment specialists to ensure a seamless and positive experience for all candidates.
• Monitor and report on progress toward goals and ongoing projects.
• Serve as the primary escalation point for complex talent acquisition matters.
• Engage in task forces focused on HR and people-related initiatives throughout the company.
• Collaborate closely with corporate teams, such as Learning & Development and Operations, to enhance organizational success.

Qualifications and Skills:

• Proven experience leading large Talent Acquisition teams, particularly in high-volume, multilingual recruitment, preferably within the BPO industry.
• Strong background managing recruitment efforts in EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda.
• Expertise in key Talent Acquisition and HR disciplines, such as marketing, talent assessment, compensation, and employee relations.
• Knowledgeable in HR systems, compensation structures, and data analysis.
• Excellent influencing skills, with the ability to collaborate effectively with diverse leadership and team members.
• Ability to build trust with senior management and Director-level stakeholders.
• Results-oriented with a focus on performance tracking and continuous improvement.
• Extensive understanding of the recruiting needs specific to the contact center industry.
• Capable of managing multiple complex projects simultaneously.
• Certification in process improvement (White Belt or higher) and a Bachelor’s or Master’s degree in a relevant field is a plus.

Benefits

• Competitive salary based on experience, skills, and performance.
• A dynamic and innovative work environment with a supportive, friendly team atmosphere.
• Commitment to career growth and professional development opportunities.
• A culture that promotes community involvement.
• Comprehensive wellness and healthcare benefits for employees.
• Remote work flexibility available in the following countries: Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda.

If you are a seasoned talent acquisition leader passionate about strategic workforce planning and inclusive recruitment, we encourage you to apply.

Our Core values at TheHRchapter
✔️ Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.

✔️ Candidate experience: Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.

✔️ Talented pool: We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.

✔️ Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.