BUSINESS ANALYST

• Requirements Gathering: Elicit, analyze, and document detailed business requirements from Chinese stakeholders, ensuring a clear understanding of their needs.
  
• Process Analysis: Model, analyze and optimize business processes to improve efficiency and effectiveness.
  
• Data Analysis: Analyze complex data sets to identify trends, patterns, and insights.
  
• Solution Design: Develop innovative solutions that align with business objectives and technical constraints.
  
• Documentation: Create clear and concise documentation, including business requirements documents, process flows, and user stories.
  
• Stakeholder Management: Effectively communicate with stakeholders at all levels, building strong relationships and managing expectations.
  
• Collaboration: Work closely with cross-functional teams, including developers, testers, and project managers, to ensure project success.
  

• Act as a single point of contact between the business and technical team
  
• Strong business analysis and functional experience, including requirements gathering, and creating/deploying solutions to end users Preferred Qualifications
  
• Understand business requirements and translate it into functional and technical requirements and test scripts
  
• Analyze real-time and historic data on operational performance and customer experience.
  
• Generate and modify user dashboards; partner with development & testing teams to create effective tools
  
• Coordinate with Salesforce administration & Development teams to take ownership of technical delivery and escalate to relevant resources on roadblocks.
  
• Participate in all aspects of changes: requirements, design, user testing, and agile sprints.
  
• Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout
  
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
  
• Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
  
• Analyze current delivery trends, provide recommendations, and execute existing or new programs and process improvements to drive productivity and improved service delivery.
  

• Bachelor's Degree: A bachelor's degree in business administration, computer science, information systems, engineering, or a related field.
  
• Certifications (Optional): Certifications like Certified Business Analysis Professional (CBAP) or any related certifications.
  

Requirements

• Language Proficiency: Native or bilingual proficiency in Chinese (Mandarin) and English.
  
• Technical Skills: Strong analytical and problem-solving skills. Proficiency in business analysis methodologies and tools (Optional: Salesforce or other IP systems)
  
• Soft Skills: Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills.