Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Remote Client Success Manager

Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
South Africa
RecruitMyMom.co.za logo
RecruitMyMom.co.za Human Resources, Staffing & Recruiting SME https://www.recruitmymom.co.za/
11 - 50 Employees
About RecruitMyMom.co.za
RecruitMyMom is a trusted, online, award-winning, female empowerment staffing company based in South Africa. We offer a professional service for local and global companies who seek resources for remote, hybrid and in-office jobs, contract or permanent. We provide multiple skills including digital marketing, finance and accounts, administration and back-office, compliance and more.
See more RecruitMyMom.co.za offers

Job description

This is a remote position.

We are seeking a dynamic and results-oriented remote Client Success Manager who will be responsible for managing and developing client relationships, providing strategic guidance, and ensuring project delivery. You will need to understand client needs, identify opportunities, and deliver exceptional service. This is a full-time 12-month fixed term contract. This is a remote work from home position, but the successful candidate must reside in Cape Town for occasional team meetings. 

This role requires strong communication, problem-solving, and project management skills. A deep understanding of digital marketing and e-commerce is essential.


Responsibilities:

● Develop existing client relationships
● Establish relationships with new clients and build trust
● Understand and interpret customer requirements
● Provide technical / operational support and guidance relating to the day to day running of their accounts
● Fully understand and document clients objectives and strategy
● Adapt and present information clearly and effectively
● Track KPIs for all clients
● Analyse data and use data to proactively engage with the customer to suggest actions
● Alert to market opportunities
● Identify areas for innovation within existing clients under their control
● Identify and position cross and upsell opportunities, understands entire agency offering
● Manage a portfolio of accounts and projects across a broad range of creative, technical and/ or specialist activities
● Adhere to all deliverables and actions outlined in the Service Level Agreement
● Undertake continuous learning by attending CSM training sessions, attending webinars and completing any other training tasks issued


Requirements
  • Proven ability to build and maintain strong client relationships.
  • In-depth knowledge of digital marketing strategies, particularly e-commerce and advertising.
  • Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
  • Experience in managing multiple projects simultaneously and meeting deadlines.
  • Excellent written and verbal communication skills.
  • Familiarity with relevant digital marketing tools and platforms

    •

    Salary:

    R21 000

    Required profile

    Experience

    Industry :
    Human Resources, Staffing & Recruiting
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship ManagementProject ManagementDigital MarketingE-CommerceOutcome InterpretationDigital Marketing

    Other Skills

    • Communication
    • Analytical Skills
    • Problem Solving
    Are you interested?

    Related jobs

    See more jobs
    Sign in or sign up with Google or LinkedIn