Deployment Project Manager

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a deployment project manager to be part of making this happen.

About the Role:

As a Project Manager within Customer Success, you will work closely with both Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team, and ensuring project delivery and quality standards are met.

Responsibilities:

· Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables

· Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service

· Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments

· Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement

· Facilitate and/or conduct meetings with clients to ensure project milestones are being hit

· Ensure quality standards and metrics are being consistently applied in the implementation of projects

· Weekly status updates for implementation Projects in progress

· Perform other projects and responsibilities, as assigned

Required Skills and Experience:

· Associates degree, or combination of education and relevant experience

· 1 to 3 years of Project Management experience

· Ability to contribute to process improvements and to manage projects in a technology-based service organization desired

· Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools

· Fanatical devotion to customer service, business quality, and data security

· The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. They should be able to perform well in both independent & team settings

· Excellent organizational skills and written/oral communication skills

· This is a fully remote position, where team members would be required to work from their home office, based out of Australia

· Must have the ability to be flexible and work in a rapidly changing environment

· Previous customer facing experience

· Some travel may be required – up to 5%

About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022, 2023), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
 

Security Requirements
• Conducts duties and responsibilities in accordance with AWN’s Information Security policies,
standards, processes and controls to protect the confidentiality, integrity and availability of
AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.