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Onboarding Partner, Team Lead

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Ireland

Offer summary

Qualifications:

Proven performance in customer onboarding., Experience leading teams and managing KPIs., Strong organizational and reporting skills., Excellent communication abilities..

Key responsabilities:

Lead and support Onboarding Partners team.
Optimize customer onboarding processes and workflows.

ABC Glofox Health, Sport, Wellness & Fitness Scaleup https://www.glofox.com/

51 - 200 Employees

See more ABC Glofox offers

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

As a key member of our global Onboarding team, you will support our colleagues & customers in the EMEA and APAC regions. You will be responsible for leading a team that is focused on onboarding new customers to Glofox in a key segment of our business.

The Team Lead will be a key resource for Partners, supporting them with solution ideation and guidance on how to mitigate risks during onboarding.

The successful candidate will be an ambitious, customer-centric individual who can both inspire a team and lead by example demonstrating key company values of #GrowthMindset #OneTeam & #BestLife

WHAT YOU’LL DO:

Drive ongoing improvement in key metrics for a core segment of Glofox customers including time to onboard and # of customers onboarded.
Lead, develop and support a team of Onboarding Partners who will support Glofox clients throughout their onboarding journey.
Collaborate with internal teams and customers to identify optimization opportunities for the customer onboarding workflows to deliver a great experience at every step of the onboarding journey.
Drive success via product adoption, key stakeholder engagement and managing and mitigating risk through a value driven approach.
Engage and collaborate with leadership across the Technical Implementation team to ensure ongoing optimization of ways of working for customer migrations.
Working with the Sales team to facilitate a smooth transition into the post-sale structure including account assignment and escalation.
Identify optimization opportunities for customer touchpoints to ensure we are delivering a great experience at every step of the post-sale journey.
Partner with Enablement & Product Marketing to manage all customer training materials, adapting to new product releases and drive internal process improvements.
Work with management to create feedback loops, ensure alignment and drive optimization between customer success and other departments.

WHAT YOU’LL NEED:

Track record of strong & consistent performance within current role.
Prior experience in supporting a high volume of Customer Onboardings (35+) with performance based KPIs
Demonstrable capability with ongoing reporting & understanding of forecasting methodologies.
Strong desire to find solutions for Glofox customers through a value driven approach.
Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders.
Outstanding organizational, scheduling and time management skills.
High EQ/interpersonal skills in working with diverse stakeholders and a willingness to strive for positive customer outcomes.
Demonstrated natural leadership capability, self-motivated, curious and resilient.
A natural desire to build meaningful partnerships with internal and external stakeholders to drive continuous improvement in ways of working.
Confidence to lead the team through changes, including being a champion of changes and holding the team accountable to new processes.

WHAT’S IN IT FOR YOU:

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.

Medical/Dental/Vision coverage

EAP – we get you help when you need it. Period.

Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!