Technical Support Analyst

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Salary: £30,000

Work Location: Remote

Hours per week: 37.5

Contract type: Permanent

About the Role:

We are looking for a motivated and customer-focused Technical Support Analyst to join our IT team. The ideal candidate will be the first point of contact for end-users, providing technical support and troubleshooting assistance to resolve IT issues effectively. This is an excellent opportunity for someone starting their career in IT, with plenty of opportunities for growth and learning.

Key Responsibilities:

• Act as the first line of support for technical issues reported by users via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Escalate complex problems to senior IT staff or external support providers when necessary.
• Document and track issues, solutions, and resolutions in the IT ticketing system.
• Set up and configure hardware, software, and peripherals for new and existing employees.
• Assist with user account management, including password resets and permissions.
• Provide guidance to users on IT policies and best practices.
• Participate in IT team projects and contribute to process improvement initiatives.

Skills & Qualifications:

• Education: IT related A-Level or equivalent, preferred.
• Experience: 1-2 years in an IT support role or similar environment.
• Basic understanding of computer systems, mobile devices, operating systems (Windows, macOS, iOS, Android), and common applications (e.g., Microsoft Office).
• Knowledge of basic networking concepts (e.g., IP addresses, DNS, VPN).
• Excellent communication skills with a strong customer service mindset.
• Problem-solving skills and the ability to work under pressure.
• Willingness to learn and adapt to new technologies.