ATM Bankcard Processing Support Specialist (REMOTE WITHIN COMMUTABLE DISTANCE TO MT LAUREL, NJ)

Value Proposition:

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview:

This position is remote with a once a month requirement to report to our Mount Laurel, NJ location and as necessary for connectivity issues.

 

Hours are 8:30-5:00 Monday-Friday and includes a Saturday morning rotation 

 

The primary responsibility of this position is to provide internal and external customer support related to ATM and bankcard orders, maintenance and transactions for all retail and commercial bankcard products and services while applying and ensuring adherence to regulatory compliance, established service level agreements, controls, policies and procedures.

Responsibilities:

• Research, respond to and resolve tasks including but not limited to lost/stolen cards, card activation, returned cards, card status, limit increases, travel notification, unauthorized transactions/dispute processes, transaction authorization/denial, Relationship Rewards point redemption and Visa Account Updater
• Maintain high level technical knowledge required in corporate and Third Party systems for customer support and maintenance including core banking system, workflow systems, document imaging, report storage and retrieval, card-specific applications for card management, transaction research, fraud monitoring and reward point/redemption
• Clear reconcilement items identified in general ledgers related to transaction processing, process out of balance transactions identified in the daily exception reporting, process deposit adjustments for customer and non customer ATM Deposits and Return Deposit Items, and assist consumer operations with the settlement and clearing of ATM transactions
• Monitor department mailbox for email and fax communications, research requests and provide timely responses or resolution

 

Qualifications:

Education

High School Diploma or equivalent. (Required)

Experience

1 or more years Banking. (Required)

 Other Duties as Assigned by Manager:

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency:

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

 

The hourly rate for this position is $17.75 - $24.18.

 

Benefits:

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement: Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement:

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.