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VDC Support Engineer

Remote:

Hybrid

Experience:

Mid-level (2-5 years)

Work from:

Prague (CZ)

Offer summary

Qualifications:

University degree in a technical field, 3+ years in technical support roles, Strong experience with Microsoft Azure, Proficiency in scripting languages.

Key responsabilities:

Diagnose and resolve complex SaaS issues
Manage and oversee Azure cloud resources
Provide top-tier customer technical support
Develop automation scripts for efficiency

Kasten by Veeam | #1 Kubernetes Backup Startup https://www.kasten.io/

11 - 50 Employees

See more Kasten by Veeam | #1 Kubernetes Backup offers

Job description

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

We are seeking a skilled and experienced Support Engineer to join our Veeam Data Cloud product team. You will provide advanced support for our SaaS application on Microsoft Azure, serving as the final escalation point for customer issues.

Your tasks will include:

Advanced Troubleshooting: Diagnose and resolve complex issues related to the Production SaaS application hosted on Azure, including performance degradation, service interruptions, and integration failures
Incident Management: Take ownership of high-priority incidents, ensuring timely resolution and clear communication with internal teams and customers
Root Cause Analysis: Perform root cause analysis for critical incidents and develop preventive measures to avoid recurrence
Azure Cloud Management: Oversee and manage Azure cloud resources, including virtual machines, storage accounts, networking, Key Vault, Security and monitoring tools, ensuring optimal performance and cost efficiency
Collaboration with Development Teams: Work closely with software developers to identify and resolve bugs, optimize application performance, and improve system reliability
Automation and Scripting: Develop scripts and automation tools to streamline repetitive tasks, enhance monitoring capabilities, and improve incident response times
Documentation: Create and maintain comprehensive technical documentation, including troubleshooting guides, standard operating procedures, and knowledge base articles
Customer Support: Provide top-tier technical support to customers, assisting them with complex issues that require deep technical expertise and thorough analysis

What we expect from you:

A university degree in a technical field
3+ years of experience in a technical support role, with at least 2 years in a Tier 3 or equivalent position
Strong experience with Microsoft Azure, including but not limited to Azure VMs, Azure App Services, Azure SQL Database, Azure Networking and Peering, Key vaults, Security
Proficiency in troubleshooting complex issues in a SaaS environment, including performance tuning, log analysis, and application debugging
Experience with scripting languages (e.g., PowerShell, Python, Bash)
Experience with Production SaaS cloud deployment
Basic knowledge of Windows Linux OS Management

Will be in advantage:

Experience with monitoring tools (Azure Monitor, ELK etc.)

We offer:

Premium healthcare program for you, your spouse, and your children
Annual vacation and sick days
Meal vouchers
Subscription for public transportation
Mobile phone plan
MultiSport card
Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic.

#LI-TK1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.