Senior Operations Manager

The state of healthcare is complex, but our shared purpose isn’t: 

Help people get the medicine they need to live healthier lives.  

We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins — from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence, and patient empowerment solutions. 

Medical Surgical Distribution is proud to be an integral part of McKesson Corporation and embody the shared values and leadership behaviors of the greater organization. We understand the importance of a system that works together. Your expertise, drive, and passion can help us carry out our mission to improve lives and advance healthcare. 

This position is responsible for the operational activities of a variety of functional departments.  Reviews and analyzes reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. May be responsible for one or more of the following activities related to the receiving, storing, and/ or shipping of materials, or finished goods. May be responsible for ensuring materials are received properly from vendors, delivered to inventory and finished goods, are available to meet production schedules, packaged according to specification, and shipped in a timely manner. Ensures the security and accountability of materials and goods with inventory control. Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work. Monitors and analyzes costs and contributes to budget preparation.  Build and sustain a work environment conducive to superior productivity, safety, quality, morale, and engagement. The Senior Operations Manager actively engaged in operational planning and effective execution of primary KPIs for the distribution center. 

Employee Management 

• Ensure high quality employee attraction, engagement, and development at all levels. 

• Effectively manage all people issues including, but not limited to, labor, turnover, diversity, and inclusion. 

• Provide leadership and support for on-going training initiatives for management and employees. 

• Develop a strong team of DC leaders and provide coaching and appropriate development opportunities for direct reports. 

• Build bench strength through modeling I2CARE/ILEAD and development of a high-performing culture. Work with regional management on succession planning. 

Compliance and Safety 

• Oversee compliance with federal, state, local, and company policies and safety regulations. 

• Assist the management team in diagnosing any safety concerns and creating solutions. 

• Ensure the building is always prepared for either an internal or external audit. 

General Management and Operations 

• Actively oversee outbound operations and management by giving work direction, resolving problems, and setting deadlines to ensure timely completion of work. 

• The Sr. Operations Manager reports to the DC Director of Operations and has responsibility for 6 direct Supervisors and 82+ indirect material handlers working the outbound departments (LUM, BULK, SORT, VAS) 

• Execute operations to align with the vision for the facility, while tracking current processes and regularly assessing if best practices are in place. 

• Collaborate with colleagues in other 3PL operations to drive consistency, efficiency, or processes to enhance team performance and align strategic initiatives to implement locally. 

Financial Ownership 

• Monitor and analyze costs and assist the management team in making budget. 

• Direct local operations to ensure building’s performance is within budget and expense plans. 

Cross-Function Partnerships 

• Collaborate with stakeholders from Program management, Customer Care, HR/ER, Six Sigma, Finance, and more to ensure operations are identifying, meeting, and exceeding desired output and best practices. 

• Coordinate with Transportation team and Contractors. 

• Strategize with leaders across the network to stay ahead of changing customer needs, industry advances, and labor planning concerns. 

• Facilitate success within the building by monitoring, preventing, and solving any concerns outside of the distribution center. 

Minimum Job Qualifications (Knowledge, Skills, & Abilities): 

• 8 years of professional experience in manufacturing or distribution. 

• 4+ years of supervisory and leadership experience. 

• Capable of handling multiple priorities and extensive time demands regarding both logistics and employee problems and engagement. Effectively navigates through complex situations, both internal and external, that may require multiple decision makers.  

• Advanced knowledge of Operations/Distribution/Supply Chain Management. 

• Excellent organizational skills, excellent communication skills (verbal/written), management skills, and contract negotiations. 

• Ability to develop, drive, implement and maintain innovation and promote continuous improvement around engineering processes, customer support, cost structure and quality initiatives. 

• Advanced financial and business acumen to include knowledge of key financial statements drivers and levers. 

Preferred Qualification:  

• SAP experience 

• Cold Chain experience 

• Six Sigma training and exposure to Lean Manufacturing principles 

• Experience with warehouse management systems. 

• Strong PC skills and ability to use McKesson’s suite of PC-based applications. 

• Experience with DEA regulation compliance. 

Education 

• 4-year degree or equivalent experience 

Working Conditions: 

Multiple environments including office and warehouse. Must be willing to work various hours to manage across the 24-hour workday within the distribution center. 

Management Level: M3