Customer Relations Manager

Customer Relations Manager 

Exeter/Reading/Remote (UK)

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

The Customer Relations Manager plays a crucial role in ensuring that customers achieve their desired outcomes from the system or service provided by Landmark Solutions. You will work to maintain a strong and positive relationship with the customers to ensure that the customers will stay with us and extend their service provisions via upselling.

The role will involve:

• Being the customers day to day key contact to ensure that the customer is informed on progress of WIP, overall performance of the service via KPIs and co-ordinate meetings across the solutions framework where this supports the relationship with the customer.
• Building strong relationships to ensure that customers continue to use the product and renew their subscriptions.
• Collecting customer feedback and working with the delivery team to implement improvements, or via the Account Director to initial change requests as appropriate.
• Working as the customer representative within the business, being responsible in ensuring all deliverables are timely, to high standards and fully tested.
• Overseeing and distributing or KPIs, including internal and external customers to help drive transparency on performance.
• Identifying opportunities to Upsell and Cross-Sell, working with the account director/Sales Director to help identify new revenue opportunities.

About You

To be successful as the Customer Relations Manager, you will be someone who prides themselves on excellent customer service and ability to solve complex problems. You will have proven experience in a customer facing, delivery management role and be able to demonstrate root cause investigation and determination.

You will also have/be:

• Excellent communication both verbal and written
• Expert in the local/central government sectors
• Experience as a technical advisor or similar
• Any previous experience in GIS data would be an advantage
• Ability to travel 1-2 days per week around the UK to client visits

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector.  We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

This is a new role within our Solution’s business which is focused on providing Government agencies and commercial entities, larger, platform, GIS based solutions to meet environmental or climate related opportunities. The business works directly with the customer to capture requirements and provide solutions and lifecycle management as required. The business operates across multiple GTM channels.

We are proud to be an equal opportunities employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.