Windows Technical Support Engineer

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

We are looking for 24/7 Windows Technical Support Engineers. As a Windows Technical support Engineer you will be using your expertise to achieve high-level customer satisfaction by supporting state-of-the-art solutions and minimizing the amount of unplanned downtime in the customer's production environment providing support 24/7. Your daily challenge will be identifying and solving problems, working on complex incidents affecting thousands of users, defining, executing and implementing standardized changes. You will be working in an environment where fast, educated decisions may save the day, however quality and perfection are our major objective. Working remotely from Bulgaria you will be reaching customers from pole to pole.

eXperience and skills required

• Fluent in verbal & written English;
• Practical experience administrating Windows Server 2012 and later versions;
• At least basic experience troubleshooting Active Directory and related services (DNS, DHCP, FRS, DFS, KMS…);
• Hands-on experience with installation, configuration, patching and troubleshooting;
• Basic Networking knowledge (DMZ, Load balancers, NAT);
• Experience in server virtualization technologies: Hyper-V, VMware ESX/ESXi and vCenter;
• Ability to make hardware and software recommendations for particular cases during troubleshooting process;

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! Only shortlisted candidates will be contacted.

Please note:
This is to inform you that DXC Technology is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. DXC takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that DXC may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of DXC. DXC can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment. 

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.