Customer Service Specialist

Customer Service and Support Specialist

Work from anywhere in LATAM

Location: Fully remote

Company: US Telehealth Company

Are you passionate about helping others and providing outstanding support? Join as a Customer Service and Support Specialist.

Required: Conversational skills in English and Spanish

About the Role

In this role, youll be the first point of contact for patients and healthcare providers, ensuring seamless experiences across our platform. Youll address inquiries, troubleshoot issues, and deliver empathetic, patient-centered support.

Key Responsibilities

• Respond to customer queries via phone, email, and chat promptly and professionally.
• Troubleshoot and resolve technical issues with the platform.
• Guide users on how to navigate and maximize the telehealth services.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of customer interactions in the CRM system.

What Were Looking For

• Proven experience in customer service or support, preferably in healthcare or technology.
• Exceptional communication and interpersonal skills.
• Ability to problem-solve and remain calm under pressure.
• Familiarity with CRM tools and ticketing systems.
• A genuine desire to make healthcare more accessible and patient-friendly.

Why Join Us?

• Be part of a mission-driven company transforming healthcare.
• Competitive salary and benefits package.
• Opportunities for professional growth and learning.
• Collaborative and inclusive work culture.

Van Hyde International