Manager, Customer Service

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$90,710 - $122,726

Leadership skills rewarded:
Take a lead role in a district’s customer service team, with a focus on the relationship management process. You’ll coach and mentor lending support staff on administrative operations, computer systems and reporting.

What you’ll do:

• Lead a high-performing customer service team, managing performance and development

• Maintain the district budget and manage daily operations: facilities management, meetings, and event planning

• Work with district leadership team to develop and execute business plan and marketing strategies

• Manage workload priorities, identify employee development requirements, set goals and evaluate performance

• Ensure compliance on audits, arrears and other reports

What we’re looking for:

• A decision-maker who confidently manages and implements change

• A leader who builds relationships

• A multi-tasker with an aptitude for budgets and managing reports

• Ability to adapt quickly to changes in a fast-paced environment

What you’ll need:

• A bachelor’s degree in administration or business and at least four years of related experience (or equivalent combination of education and experience)

• A proven track record in agricultural or commercial financial services

• An understanding of accounting and legal documentation

• Strong leadership and organizational skills