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Project Manager - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

Leadership experience in program management, U.S. citizenship or legal permanent residence, Ability to obtain a Public Trust clearance, DOJ residency requirements compliance.

Key responsabilities:

  • Oversee and coordinate a team
  • Manage all program operations and performance
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Akicita Federal
11 - 50 Employees
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Job description

About the Program
The Public Safety Officers' Benefits (PSOB) Program, established in 1976, processes over 1,500 claims annually, providing crucial death, disability, and educational assistance benefits to public safety officers and their families. The program manages approximately:
750 death applications
150 disability applications
600 educational assistance claims
150 hearing officer appeals
65 BJA Director appeals

Position Overview
As Project Manager, you will oversee and coordinate a team of paralegals, customer resource specialists, and call center specialists supporting the PSOB Program. This is a key leadership position responsible for managing the successful execution of all program operations and team performance.

Team Composition Oversight
Direct management of:
Paralegal Specialists (5-7 positions)
Customer Resource Specialists (7-10 positions)
Customer Call Specialists (2-3 positions)
All positions require U.S. citizenship or legal permanent residence and the ability to obtain and maintain a Public Trust security clearance. Candidates must meet DOJ residency requirements, having spent three of the past five years residing in the U.S., working overseas for the federal government, or as a dependent of a federal employee overseas.

Akicita Federal, LLC is an Equal Employment Opportunity

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Team Leadership
  • Program Management
  • Communication
  • Social Skills

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