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Customer Call Specialist I - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

Strong customer service skills, Empathy and professionalism, Attention to detail, None.

Key responsabilities:

  • Handle incoming calls for assistance
  • Provide information and guidance to families
Akicita Federal logo
Akicita Federal
11 - 50 Employees
About Akicita Federal
Akicita Cyber LLC dba Akicita Federal At Akicita Federal, we specialize in supporting efforts related to National Security and Homeland Security. We provide a wide range of services and solutions that aid in protecting the country from potential threats and ensuring the safety of its citizens. Our services include intelligence gathering and analysis, border security, cybersecurity, emergency management and response, medical support, and other critical functions. We are part of a large group of Tiospaye (extended families) within the Tetonwan (Lakota) Nation who identify as Sicangu (burnt thighs). Long ago the Sicangu divided into the Kul Wicasa Oyate (lower people) and the Heyata Wicasa Oyate (uplands people). Our Kul Wicasa ancestors favored lands where the Maka Izita Ska (White River) empties into the Mni Sose (Missouri River), while the Heyata Wicasa lived higher up towards the Paha Sapa (Black Hills). In the 18th century, when French traders began to interact with our people, they translated our Sicangu name into French and began calling us the Brûlées. This is how we eventually became known as the Lower Brule Sioux Tribe. https://akicitafederal.com https://www.lowerbrulesiouxtribe.com/
See more Akicita Federal offers

Job description

About Our Mission
The Public Safety Officers' Benefits (PSOB) Program serves as the first point of contact for America's public safety officers and their families seeking essential benefits support. Our call center team handles sensitive inquiries with compassion and professionalism, providing crucial guidance during challenging times. We process over 1,500 claims annually, including death benefits, disability claims, and educational assistance applications.

Role Overview
As a Customer Call Specialist I, you will serve on the front lines of our program, operating within our BJA PSOB Customer Call Center. This position represents the first voice many families hear when seeking assistance, requiring a unique blend of empathy, professionalism, and attention to detail. You'll handle incoming calls through our toll-free number, providing information and guidance while maintaining the highest standards of customer service.
Join Our Team
If you're passionate about helping others and have strong customer service skills, we encourage you to apply. This entry-level position offers an excellent opportunity to begin a meaningful career in federal service while making a difference in the lives of public safety officers and their families.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Professionalism
  • Detail Oriented
  • Empathy
Are you interested?

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