Remote Customer Service Representative

Description

Work From Home-Customer Service

***Equipment Provided***

***Paid Training***

Join Our Team as a Remote Customer Service Representative!

 Help Us Redefine the Customer Service Experience from Home!

At ACC Premiere, we’re passionate about delivering exceptional service. Our team of dedicated professionals supports the consumers of well-known brands via phone, social media, live chat, and email. We pride ourselves on our employee-centric culture and our commitment to promoting from within. If you’re ready to be part of a team that’s reshaping customer service, we want you to join us!

As a Remote Customer Service Representative, you’ll play a key role in ensuring our customers receive the best service possible. We believe that exceptional people make the difference—and we’re looking for people who are eager to make an impact!

Key Responsibilities:

• Handle a wide range of customer inquiries and resolve complaints with empathy and professionalism.
• Provide clear and accurate information about products and services.
• Troubleshoot and resolve product or service issues, ensuring a seamless customer experience.
• Document customer interactions and update records in our systems.
• Utilize creative problem-solving skills to enhance customer satisfaction and retention.
• Manage multiple customer interactions simultaneously, ensuring timely and accurate responses.
• Navigate between different software systems (CRM, ACD, email, web browser) while actively listening to customers and entering relevant information.

Preferred Skills and Qualifications:

• Customer service experience required; previous experience in a remote setting is a plus.
• Strong written and verbal communication skills.
• A positive, professional demeanor with the ability to empathize with customers.
• Some college coursework is preferred.
• Experience with troubleshooting or diagnosing product/service issues is a plus.
• Ability to work independently and maintain a consistent, dependable schedule.

Training and Support:

• Comprehensive product training to understand our client’s range of products and services.
• Hands-on systems training (CRM, ACD Tools, etc.) to ensure you’re equipped to handle customer needs.
• Remote training via Zoom to prepare you for success.
• Full attendance during training is required.

Why Work With Us?

• Growth Opportunities: We invest in our people, offering career advancement and promotion from within.
• Employee-Centric Culture: We foster a supportive, team-oriented environment that encourages new ideas and perspectives.
• Work-from-Home Flexibility: Enjoy the convenience and balance of remote work while making a real impact on customers' experiences.

Work Environment and Home Setup:

• A dedicated home office space is required (ideally with a door for privacy).
• Stable internet connection (hardwired to your router) and the ability to set up your workstation.
• Ensure a quiet, distraction-free work environment—no loud background noise (children, pets, or other disruptions) during your shift.
• You’ll be on the phone for the duration of your shift, so flexibility for personal tasks is not possible during work hours.

Equal Opportunity Employer:

ACC Premiere is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected status.

Qualifications