Family Care Specialist

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation. 

We currently have an opening for a Family Care Specialist to join the Tulip Sales Cost Center team in San Francisco, CA. This position will work remotely. This position assists families over the phone, online, and via email to help them through the end-to-end cremation process, ensuring that each family receives an exceptional experience.

Overview & Responsibilities:

• Builds a clear understanding of products so you can easily articulate why it is the best choice for families
• Becomes familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
• Completes and files all necessary paperwork and permits
• Orders death certificates from the county as soon as a death is registered
• Works closely with supplies and partners throughout the process, communicating problems quickly and working to build relationships
• Handles highly sensitive and challenging situations with customers, as required, and escalates cases you identify as being problematic
• Supports the team in any other way that helps deliver exceptional service to every single family

Requirements & Qualifications:  

• Previous experience in a call center or customer service position
• Experience in the funeral industry is preferred
• Ability to work from home
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) 
• Caring, empathetic, and committed to providing best-in-class service to customers
• High attention to detail and accuracy, with excellent follow up skills
• Proficient with technology and the ability to assist families with online forums 

Team Member Benefits Include:  

• Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
• Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability