Customer Service/Intake Specialist

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

 Our employees are driven by our mission to protect and save the lives of senior citizens through trustworthy products and reliable services that are affordable and easy to use. We are inspired to save lives! 

THIS CAN BE 100% REMOTE!

Responsibilities: 

• Handle inbound and outbound Client calls
  • Providing excellent customer service
• Processing Intake on all referrals received - State Funded/Medicaid and Private pay
• Following up on Pending items
• Data Entry- client information as needed into different portals
• Support to other team members when/where is needed
• Scanning documents
• Communicating any delays in deadlines with the Service Manager
• Maintain confidentiality of all information with the Business office
• Perform other duties assigned by the Service Manager

Qualifications:

• High School diploma and/or GED
• Requires 1-3 years’ experience in call center and/or customer service-related position
• Working Knowledge of MS Word, Excel and Outlook
• Strong verbal and written communication skills

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.